The CRM used at UTAS is Raiser's Edge.
It is the UTAS corporate customer relationship management tool supporting fund raising, event management and marketing to alumni and friends of the University. Data includes graduates, friends and supporters, and may also include staff and ex-staff. Graduate data is uploaded from the student administration database after graduation and friends and supporters' data is collected through their association with the University and its activities. All data is secure and is used by the University, in accordance with privacy legislation, solely for its own purposes. Access is controlled by the Advancement Office within the Vice-Chancellor's Division.
GUIDELINES FOR THE USE OF RAISER'S EDGE DATA
The University will not release any personal data to any other organisation or individual other than those acting as agents for the University, for purposes directly related to the interests of the University and/or the University of Tasmania Alumni.
Alumni may request access to personal details collected by UTAS in relation to themselves. UTAS wishes to ensure that such details are always correct and up-to-date, and will amend any inaccuracies or make changes to details upon request in writing. Alumni have on-line access to update their own personal details.
The Advancement Office keeps alumni data on controlled facilities, which are secured against unauthorised access.
The Advancement Office uses data for mailing the Alumni News and promoting alumni and University events and activities. The data also underpins fundraising initiatives and may be used for making known study opportunities, seeking feedback on University operations and initiatives and for the promotion of University benefits and services.
DATA ACCESS FOR FACULTIES AND DEPARTMENTS
Data within Raiser's Edge may be utilised by University faculties and schools in accordance with privacy legislation and University policy, for purposes directly related to the interests of the University.
Data may be provided on request and under the terms and conditions recommended by the Systems Administrator and approved by the Director of Advancement, acting on the advice of the Alumni Committee.
As some data retrieval may require considerable investigation, please allow 2-3 weeks for requests to be completed.
Data will normally be provided electronically as a spreadsheet. Any data provided may not be retained and must be destroyed once the purpose for which it has been supplied has been completed.
For further information please contact the Systems Administrator on 6226 1041 or email Christine.Bayley@utas.edu.au
Authorised by the Director of Advancement
19 March, 2013