New Facilities Maintenance Contract 2008 - 2010
Asset Management Services’ Responsibility
Asset Management Services is responsible for maintaining the University’s building assets and associated fixed plant and equipment. This responsibility does not apply to computers, telephones, vehicles or to specialist equipment under the control of Heads of Budget Centres.
Definitions of Maintenance
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Corrective Maintenance – the actions performed, as a result of failure, to restore an item or asset to its original condition, as far as practicable. Corrective maintenance may or may not be programmed.
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Preventive Maintenance – the actions performed to retain an item or asset in its original condition as far as practicable by providing systematic inspection, detection and prevention of incipient failure. Preventive maintenance is normally programmed.
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Backlog Maintenance – maintenance that is necessary to prevent the deterioration of the asset or its function but which has not been carried out.
Planned Maintenance
Maintenance programs and plans are aligned with the business planning and service delivery requirements of the University. Maintenance is managed to ensure the most efficient and effective expenditure of limited resources to optimise life-cycle costs of assets.
Unplanned Corrective Maintenance
Not all repairs are foreseen and the School’s Pinnacle authorised officer should lodge a request for maintenance electronically when an item or asset has failed. Typical examples of unplanned corrective maintenance are broken locks, changing light bulbs, problems with heaters or air-conditioners.
When the repair or fault requires immediate attention (please see definition of Priority Ratings), the relevant Help Desk should be phoned and a job request form should be faxed to extension 3630 (North and North West) or 2797 (South).
Priority Ratings
Faults may be classified with Priority Ratings of either Immediate, Urgent or Routine. There are specific response times and completion times for each Priority Rating.
Submitting a Request for Maintenance
Requests for maintenance are to be submitted via the electronic Pinnacle Job Request System (authorised officers only).
If you are not an Authorised Officer and you wish to access the electronic Job Request System, please complete the Pinnacle New User Request form (ensuring that your Head of School or Section signs the form) and forward it to the AMS Applications Manager on fax 2797 or internal box number 35. Once the form is received, the Applications Manager will provide you with a Pinnacle username and password which you can use to access the system.
Procedures for the Pinnacle Job Request System are available to users via the link on this page, or by contacting the Applications Manager on 7248 or email Ian.Caletti@utas.edu.au
If you forget your password, please email the Applications Manager.
The AMS Help Desk
The AMS Help Desk on extension 3637 (North and North West) or extension 2816 (South) can provide information on the status of a maintenance request.
Further information about the University’s maintenance plans is available from:
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The Maintenance Framework Plan, which contains the University’s maintenance policy, maintenance standards, response times and completion times, priority ratings and other maintenance management information.
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