During July 2007, Asset Management Services (AMS) engaged an external consultant, Enterprise Marketing and Research Services (EMRS) to conduct a Customer Satisfaction Survey. The aim of the survey was to obtain feedback from students and staff on AMS's performance in a number of areas that it is responsible for including security, grounds, parking, cleaning and maintenance.

The survey was sent to 342 staff and 1792 students (the number of surveys sent out was restricted to reduce survey "fatigue"). 35 responses were received from staff and 155 from students.

A summary of the results of the survey is now available. It must be noted that due to the small number of participants, the results should be seen as indicative only. However we hope that the results we did receive will assist us in planning for the future.

If you have any queries regarding this survey, please do not hesitate to contact Pamela Crawford Acting Manager, Administration on 7258.

Matt Smith
Director, Asset Management