University of Tasmania, Australia

Immediate

Faults classified as 'Immediate' include any faults:

• which represent threats to health and safety
• which severely affect the normal business operation of the facility
• which will result in the loss or damage to valuable research or educational materials, if the fault is not rectified.

Maximum response time: 2 hours.

Completion time: 4 hours.

Urgent

Faults classified as 'urgent' include any faults other than those defined for immediate works that affect the facility operating conditions, for example replacement of a damaged GPO.

Maximum response time: 3 days.

Completion time: 4 days.

Standard

Faults classified as 'standard' include faults to minor equipment or component failure where the equipment or component does not overly affect normal operation.

Maximum response time: 2 weeks.

Completion time: 3 weeks.