This research consists of a detailed Interpretivist case study of a Tasmanian company undergoing a business transformation via business process outsourcing (BPO). The BPO initiative was designed and planned using the concept of business architecture. Two publications have resulted from this research.
PhD student involved:
Please refer here for a list of publications associated with this project
Authorised by the Head of School, Engineering & ICT
23 April, 2012