Graduate Certificate in Workplace Conflict Management (L5D)

Overview  2019


No Guaranteed Entry ATAR

Guaranteed Entry ATAR

Achievement of a specified ATAR will guarantee acceptance into a course or institution, subject to any non-ATAR criteria being met, such as a prerequisite study or English language proficiency.

See entry requirements


Part time only
Minimum 1 Years, up to a maximum of 2 Years


Duration refers to the minimum and maximum amounts of time in which this course can be completed. It will be affected by whether you choose to study full or part time, noting that some programs are only available part time.


Semester 1

Full Fee Paying places available

This course may not be available to international students. Please see the list of distance courses (i.e. online and taken outside Australia) that are offered to international students

This Graduate Certificate is designed to provide a practical training program for people who manage people, in managing the conflict that inevitably arises between individuals in the workplace.

It is open to graduates from a range of disciplines including law, management, human resources, marketing, and administration. It will also provide valuable training for a range of professional roles including staff within the public service, social workers, police, health professionals, teachers and engineers. This course is suitable for those in management roles, operating small or large businesses or in any collaborative / team environment.

This program is offered part-time only, over a two year period, to fit with your career and life. All units are fully online.

Units are offered consecutively across two years so students can do one unit at a time. Units will be 13 weeks duration in semesters 1 (February to May) and 2 (July to October).

  1. Synthesize a range of theories, laws and standards relevant to managing conflict in the workplace.
  2. Critically analyse and develop workplace conflict management systems.
  3. Effectively analyse conflict in the workplace.
  4. Effectively and ethically manage conflict in the workplace.

Career outcomes

Almost all positions that involve managing staff now include a selection criteria of "workplace conflict management skills".  This course will provide graduates with a strong theoretical and practical foundation in this area.

Graduates will be well placed to manage people in a range of contexts.  The course will assist existing managers to develop their conflict management skills, and aspiring managers to meet selection criteria.

Course structure

In this subject students will explore the phenomenon of conflict in the workplace, and will learn how to analyse workplace conflict using various models of conflict analysis. Students will also examine a range of theories, laws and standards relevant to…

Credit Points: 12.5

LocationStudy periodAttendance optionsAvailable to
HobartSemester 1

Key: On-campus    Off-Campus    International students    Domestic students

In this unit students will learn how to evaluate and design effective workplace conflict management systems, appropriate for both small and large organisations. Students will examine the relationship between formal and informal processes in a conflict management system, and the…

Credit Points: 12.5

This unit is currently unavailable.

In this unit students will learn how to support people to manage and resolve workplace conflict, through processes including conflict coaching, facilitation and mediation. Students will develop advanced communication skills and the capacity to conduct interest-based conflict resolution processes in…

Credit Points: 12.5

This unit is currently unavailable.

In this unit students will learn how to act as an investigator and decision maker in workplace conflict. Students will develop knowledge and skills to enable them to make decisions about workplace conflict using fair process and to provide clear…

Credit Points: 12.5

This unit is currently unavailable.

Entry requirements

Completion of an appropriate undergraduate degree, equivalent to an Australian bachelor degree, or graduate diploma from this or another university; or

Other qualifications or practical experience recognised by the Dean as equivalent to the above.

Entry requirements for this course are consistent with the Pathways to Qualifications in the Australian Qualifications Framework (AQF level 8) Guidelines for Graduate certificates.

The Faculty of Law is currently in negotiations with the Tasmanian School of Business and Economics (TSBE) to offer articulation from this Graduate Certificate into the MBA. The units offered in this Graduate Certificate may also form a specialisation within the MBA Specialisation, subject to approval by the University's Academic Senate.

Fees & scholarships

Domestic students

Domestic students enrolled in a full fee paying place are charged the Student Services and Amenities Fee but this fee is incorporated in the fees you pay for each unit you enrol in. Full fee paying domestic students do not have to make any additional SSAF payments.

Domestic students enrolled in a Commonwealth supported place will be charged a fee based on the number of units they enrol in. In 2019, this fee is $45.45 per unit (of 12.5 credit points). In 2019, the maximum charge for full time students is $303.

International students

International students should refer to the International Students course fees page to get an indicative course cost.


For information on general scholarships available at the University of Tasmania, please visit the scholarships website.

How can we help?

Do you have any questions about choosing a course or applying? Get in touch.

1300 363 864
+61 3 6226 6200
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