This list covers some of the known problems with MyLO. Please read this before contacting IT Support (Staff) or IT Support (Students). The suggested resolutions are reliant upon your web browser being configured correctly to access the MyLO environment, web browser configuration guides can be found here. Alternatively, when you are logged into MyLO select the "Check Browser" link on your MyLO home page.
All users
| Issue: |
Compatibility Issues with Internet Explorer 8 and MyLO.
At this time, please avoid installing the new Microsoft Internet Explorer 8 (IE 8) Web browser or using it with MyLO. |
| Workaround: |
If you have already installed IE 8, please try the following:
- Use another browser such as Mozilla Firefox. This free browser can be downloaded from http://www.getfirefox.com
- If you have to use Internet Explorer 8, try using its compatibility mode.
- Open Internet Explorer 8
- Go to http://mylo.utas.edu.au
- Click the Tools menu and click Compatibility View
- The Compatibility View Settings window will open with the utas.edu.au website address added to the input field
- On the next screen, click Add and then click Close.
Once you have done this you should be able to navigate into Blackboard and you course successfully. |
| Issue: |
I recently upgraded my Java and now when I play my Impatica for PowerPoint files I can hear the sound but all is see is a white screen. |
| Workaround: |
See workaround here |
| Issue: |
Uploading file error. |
| Description: |
When uploading a file to MyLO an error message appears. |
| Workaround: |
Clear web browser cache AND Clear the JAVA plug-in cache AND Ensure you only have ONE version of JAVA Runtime Environment installed on your computer (Windows only)
Alternatively, close the JAVA applet window and use the "Click here to select files individually" link. |
| Issue: |
System Exception error. |
| Description: |
When accessing files in a MyLO unit a System Exception error appears. |
| Workaround: |
Clear web browser cache AND Clear the JAVA plug-in cache AND Ensure you only have ONE version of JAVA Runtime Environment installed on your computer (Windows only) |
| Issue: |
New Discussion Messages. |
| Description: |
After viewing aggregated new discussion messages by selecting the "X New" link from the Discussions page e.g. (5 Messages / 5 New ) and/or responding to one message the user is returned to the Discussions page unable to access previously unresponded to 'new messges'. |
| Workaround: |
View discussion messages by selecting the Discussion topic link. Thereafter select the "Unread" link in the Display options. After responding and/or reviewing a new message the user will be returned to the top of the new message list. |
Staff issues
| Issue: |
Intermittent display problems. |
| Description: |
Grade Book or Group Manager pages are blank OR At times the teach tab may display the student view or Build tab the teach view. |
| Workaround: |
Ensure web browser and JAVA plugin network and connection settings are configured to use the automatic proxy configuration script at http://proxy2.utas.edu.au/cgi-bin/proxy |
Student issues
Nil
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