This list covers some of the known problems with MyLO. Please read this before contacting IT Support (Staff) or IT Support (Students). The suggested resolutions are reliant upon your web browser being configured correctly to access the MyLO environment, web browser configuration guides can be found here. Alternatively, when you are logged into MyLO select the "Check Browser" link on your MyLO home page.

• All users
• Staff issues
• Student issues

All users

Staff issues

Student issues

Nil

Clear Your Browser Cache

• Internet Explorer (Windows)
• Mozilla Firefox (Windows)
• Safari (OS X)
• Mozilla Firefox (OS X)

1. Click Tools > Internet Options.
2. Click the General tab.
3. Proceed to the next steps (applicable to your browser version).

1. In the Temporary Internet files section, click Delete Files. A confirmation dialog box appears.
2. Check Delete all offline content and click OK to confirm.
3. In the Temporary Internet files section, click Settings.
4. Ensure the Every visit to the page option is checked and click OK to confirm.
5. Click OK to save your changes and exit the Internet Options dialog box.

1. In the Browsing history section, click Delete. A new dialog box appears.
2. In the Temporary Internet Files section, click Delete files, and then click Yes to confirm.
3. Once the files have been deleted, click Close to save your changes and return to the Internet Options dialog box.
4. In the Browsing history section, click Settings.
5. Ensure the Every time I visit the webpage option is selected, and then click OK to confirm.
6. Click OK to save your changes and exit the Internet Options dialog box.

1. Logout of MyLO.
2. Click on Tools and select Options.
3. Click on the Privacy tab.
4. Under Private Data, click the Clear Now button. The Clear Private Data window appears.
5. Ensure that Cache and Cookies are ticked. (Don't tick any options that you do not want to clear.)
6. Click the Clear Private Data Now button.
7. Click OK.
8. Quit Mozilla Firefox
9. Restart Firefox. Thereafter try accessing MyLO.

1. Logout of MyLO.
2. Click on Safari and select Empty Cache.
3. Click to select the Empty button.
4. Click the Safari menu and select Preferences.
5. On the Security tab click to select Show Cookies.
6. Select Remove all.
7. Select Done.
8. Quit Safari
9. Restart Safari. Thereafter try accessing MyLO.

1. Logout of MyLO.
2. Click on Firefox menu and select Preferences.
3. Click on the Privacy tab.
4. Under Private Data, click to select the "Clear Now..." button.
5. Ensure that Cache and Cookies are ticked.
6. Click to select the "Clear Private Data Now" button.
7. Close the window.
8. Quit Mozilla Firefox
9. Restart Firefox. Thereafter try accessing MyLO.

Clear Your Java Plugin Cache

1. Click Start > Control Panel.
2. Double-click the Java icon in the control panel.
3. Click Settings under Temporary Internet Files
4. The Temporary Files Settings dialog box appears.
5. Click Delete Files.
6. The Delete Temporary Files dialog box appears.
7. There are three options on this window to clear the cache (Delete Files, View Applications, and View Applets), select ALL 3.
8. Click OK on Delete Temporary Files window.
9. Click OK on Temporary Files Settings window.

1. Navigate to the Java folder from your hard drive: HD > Applications > Utilities > Java.
2. Open the Java Preferences application.
3. Click on the General tab.
4. Click the Delete Files button (under the Temporary Internet Files section).