I recently upgraded my Java and now when I play my Impatica for PowerPoint files I can hear the sound but all is see is a white screen, how do I fix this issue?
There
appears to be a Java backward compatibility issue with Java 6 Update
11. A workaround that has worked for some clients is as follows:
- Go to the Windows Control Panel and select Java.
- Next, click on the “Advanced” tab
- Expand the “Java Pug-in” section
- Uncheck the “Enable the next-generation Java Plug-in" checkbox
- Click “Apply”
- Click “OK”
- Close your browser if it is still open
- Open your browser. It is necessary to restart the web browser for it to take effect.
- Access the Impatica file again
Should this not work for you, try the following:
Still in the “Java Control Panel” (found within the Windows Control Panel):
- Click on the “Java” tab
- Within the “Java Applet Runtime Settings” frame, click on the “View…” button
- This will launch the “Java Runtime Settings” dialog box. Here you will see all of the Java versions available on your system. Select the checkbox in the “Enabled” column for a version of Java other than 1.6.0_11 or 1.6.0_10. You can have more than one version enabled but do not use 1.6.0_11 or 1.6.0_10.
- With that change made, click the “OK” button on the “Java Runtime Settings” dialog box followed by the “Apply” button and finally the “OK” button on the “Java Control Panel”.
- Close any open browser sessions
- Launch the browser again and try to view the presentation.
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