A quality management framework in a complex organisation such as a university describes an integrated approach to strategic goal setting, planning, budgeting and management across the whole institution. It is the overall policy and procedural framework within which quality outcomes are pursued and maintained in every aspect of the University of Tasmania’s activities.
Each administrative and academic organisational unit develops and maintains local processes that meet the relevant principles and provisions, while whole-of-organisation requirements remain the responsibility of the Council, the Senior Management Team and the Academic Senate.
Principles for Quality Management
These principles are that quality management should be:
- Aligned with and responsive to national and state legislative and regulatory requirements.
- Aligned with University strategic objectives.
- Student and stakeholder focused.
- Based on a commitment to continuous improvement.
- Systematic and internally consistent.
- Applied across all activities and organisational units.
- Underpinned by sound leadership and constancy of purpose.
- Based on an ethos of subsidiarity, or devolved responsibility, with all staff expected to participate.
- Predicated on evidence-based decision making.
- Based on mutually beneficial relationships with partners.
- Aligned with the University’s environmental, social, cultural and economic goals.
- Resourced for success.
- Reliant on all staff having access to professional development in quality assurance processes.
The Quality Management Framework:
- Ensures that we satisfy the needs and expectations of students and other stakeholders.
- Guarantees that we meet or exceed threshold or minimum requirements in all areas (regulatory, academic and administrative).
- Achieves our aspiration to excellence in all that we do.
- Embodies our commitment to reflective practice and continuous improvement.
- Is a whole-of-institution framework that links strategic direction setting, planning and quality.
- Is driven by the Mission, Vision, Values and Goals laid down in the University’s Strategic Plan Open to Talent 2012 Onwards.
- Reflects the nested hierarchy of organisational levels from the Council, through the Vice-Chancellor, the Senior Management Team and Academic Senate, to Faculties, Institutes and Divisions, to Schools and other subsidiary units and on to individual academic and professional staff.
- Further reflects the two-way nature of effective quality management influence from Council to individual staff member and from individual staff member to Council (that is, both top-down and bottom up).
- Involves the alignment of all functional, organisational unit and individual staff member plans with the University Strategic Plan.
- Is underpinned by a University-wide governance and policy framework of ordinances, rules, governance level principles, policies and procedures, supported by local level procedures, guidelines and work instructions.
- Is further supported by performance management and professional development programs.
- Emphasises the two essential and fundamentally intertwined dimensions of planning for quality and improving quality.