Fraudulent Credit Card Activities

Due to the increase in fraudulent credit card activities worldwide, MasterCard International are reviewing Business Card transactions prior to them being downloaded to the University's BCMS system. In their review they are identifying transactions that may be of a suspicious or fraudulent nature.

In instances where such transactions are found, MasterCard International will cancel the card. In undertaking this, they are protecting the University from possible fraudulent transactions.

The cancelling of cards will cause a number of practical issues that need to be considered:

Contacting the Cardholder

If MasterCard International cancels a card, the Commonwealth Bank will contact the cardholder. To help in this matter they have suggested that the University obtain mobile phone numbers from our cardholders. This number will then be stored in the BCMS and used to contact cardholders in the event of their card being cancelled. As such, if you do have a mobile phone, please email credit.cards@utas.edu.au with your number.

Backup Emergency Card

If you are travelling it is advisable that you have a backup emergency credit card in case your Business Card is cancelled. This will need to be your private credit card.

Emergency Contact

If you find that you are traveling and your University Business Card has been cancelled please contact MasterCard International on the emergency phone numbers listed below. MasterCard International have advised that they are able to arrange delivery of an emergency replacement card to you anywhere in the world within 24-48 hours, dependent upon your location.

MasterCard International contact numbers are:

Replacement Card

If you do not arrange for an emergency replacement card, it will take approximately 7 - 10 working days to replace your Business Card.

If you have any questions please call Financial Services on 6324 3344 or email Credit.Cards@utas.edu.au

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