University of Tasmania, Australia

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Self-Help Checklist

UTAS Home › Governance & Legal › Student Complaints › How to resolve a student complaint  › Self-Help Checklist

The checklist below will assist you to find the most appropriate source of help. Use this checklist in conjunction with the Procedures for Student Complaints. The What to do? Who to ask? column below outlines your first point of contact to seek assistance. The Relevant Rule or Policy column outlines where you can find and download the formal complaints processes should you wish to proceed with a formal complaint or seek a review of a decision.

Please note: issues marked with an * do not apply to Vocational Education and Training (VET) students see the VET Assessment Appeals Procedure

Issue/Complaint What to do? Who to ask? Relevant Rule or Policy
Academic requirements: decision concerning completion of academic requirements* Contact Faculty Officer Part 6 - Rule 3 Rules of Admission and Student Progress (Word 85KB)
Assessment: request for a review of assessment*
 Complete a Review of Assessment form - See Examinations forms index Clauses 23 and 26 - Rule 2 - Rules of Academic Assessment
(Word 91KB)
Assessment access to examination script*
 Contact your Lecturer or Head of School
Computing problems: general
 Contact the Service Desk or Head of School if related to School access Formal complaint procedure Part 2 -Ordinance 8 - Student Complaints (PDF 92KB)
Computing problems: inappropriate use of
 Contact ICT Security Officer or Head of School If Harassment see Harassment section
Credit: review of a decision refusing credit*
 Contact Faculty Officer Part 6 - Rule 3 - Rules of Admission and Student Progress (Word 85KB)
Disability matters
 Contact the Disability Adviser, Student Services Formal complaint procedure Part 2 - Ordinance 8 - Student Complaints (PDF 92KB)
Discipline matters
 Head of School for academic misconduct and senior officer for general misconduct Part 4 - Ordinance 9 -Student Discipline (PDF 69KB)
Discipline penalty
 See Appeal provisions in Ordinance 9 - Student Discipline Part 4 - Ordinance 9 -Student Discipline (PDF 69KB)
Discrimination and Harassment
 Informal - speak to a Harassment and Discrimination Contact Officer, Student Counsellor or Student Advocate Formal: If relating to a student - Part 2 - Ordinance 9 - Student Discipline (PDF 69KB). If relating to an employee of the University -University of Tasmania Harassment and Discrimination's Complaints Procedure
Eligibility to graduate*
 Contact Faculty Officer Part 6 - Rule 3 - Rules of Admission and Student Progress (Word 85KB)
Enrolment: general*
 Contact Student Centre, or Course Adviser, Sub-Dean or Faculty Officer - See Enrolments website If the enrolment is an academic issue - see Part 6 -Rule 3 - Rules of Admission and Student Progress (Word 85KB) If the enrolment issue is an administrative issue see Part 2 Ordinance 8 -Student Complaints
Enrolment: Refusing enrolment in a unit*
 Contact Faculty Officer Part 6 - Rule 3 -Rules of Admission and Student Progress (Word 85KB)
Examination matters: general*
 Contact Student Centre or Head of School Part 2 - Ordinance 8 - Student Complaints (PDF 92KB)
Examination matters: Deferral -refusal of deferral of examination*
 Write to the Student Centre Part 2 - Ordinance 8 - Student Complaints (PDF 92 KB)
Exclusion: following an academic progress review*
 Write to Director, Governance & Legal for a Faculty Review See Clause 26 - Rule 2- Rules of Academic Assessment (Word 91KB)
Exclusion: following a discipline matter
 Part 4 -Ordinance 9 - Student Discipline (PDF 69KB)
Facilities: complaints about
 Contact the Head of School or the head of the relevant administrative section Part 2 - Ordinance 8 - Student Complaints (PDF 92KB)
Fees
 Contact the Student Centre
Fees: International Students
 Contact the Student Centre or International Services Officer
Harassment and Discrimination
 Informal - speak to a Harassment and Discrimination Contact Officer, Student Counsellor or Student Advocate Formal: If relating to a student - Part 2 - Ordinance 9 - Student Discipline (PDF 69KB).  If relating to an employee of the University -University of Tasmania Harassment and Discrimination's Complaints Procedure
HECS-Help/Fees-Help Issues*
 Contact Student Centre
Housing Issues/Complaints
 Contact Accommodation Office, TUU or Accommodation Services as appropriate Part 2 - Ordinance 8 - Student Complaints (PDF 92KB)
Lecturer: Complaints about
 Contact the relevant Head of School or Dean
Library Issues
 Contact Librarian Part 2 - Ordinance 8 - Student Complaints (PDF 92KB)
Research higher degree concerns: progress, supervision, termination*
 Contact Executive Officer or Dean of Graduate Research See Rule 4 - Rules of Graduate Research (Word 100KB) or Rule 5 - Registration of Graduate Research Supervisors (Word 64KB) Part 2  and Part 3 - Ordinance 8 - Student Complaints (PDF 92KB)
Timetable problems
 Contact School or Faculty Officer

 

* These issues do not apply to Vocational Education and Training (VET) students - see VET Assessment Appeals Procedure.

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