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  • 1300 304 903
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    Email: Service.Desk@utas.edu.au

What's New

ITS Service Quality Benchmark Survey

ITS along with Systems Thinking are conducting an IT Service Quality Benchmark survey beginning 31 August 2015.

It will provide valuable information to improve the delivery of IT services to the University.

Contact the ITS Service Desk for more information on (03) 6226 1818 or email service.desk@utas.edu.au

Published on: 28 Aug 2015

View all ITS news

Improvements and Outages Calendar

January

CAPS Outage


13th Jan 2015 9:15am - 13th Jan 2015 11:00am

Resolved


Phone Outage - Rozelle Campus

Phone Services Outage - Sydney Rozelle Campus (Services now restored)
21st Jan 2015 5:40pm - 22nd Jan 2015 10:58am

Resolved

Unplanned Outage
Rozelle

February

Intermittent Network issues in Sandy Bay

Some staff is specific buildings in Sandy Bay unable to access network intermittently
3rd Feb 2015 9:00am - 2nd Mar 2015 2:00pm

Resolved

Unplanned Outage
Hobart

March

Intermittent Network issues in Sandy Bay

Some staff is specific buildings in Sandy Bay unable to access network intermittently
3rd Feb 2015 9:00am - 2nd Mar 2015 2:00pm

Resolved

Unplanned Outage
Hobart

Unplanned Outage: LanDesk

Unplanned LanDesk Outage
16th Mar 2015 9:30am - 16th Mar 2015 1:00pm

Resolved

Unplanned Outage
All Campuses

SERVICE OUTAGE: BCMS

BCMS is currently unavailable
13th Mar 2015 10:53am - 17th Mar 2015 12:50pm

Resolved

Unplanned Outage
All Campuses

April

WebKiosk Unavailable

WebKiosk Unavailable
1st Apr 2015 10:30am - 1st Apr 2015 12:00pm

Resolved

Unplanned Outage
All Campuses

Unplanned removals from MyLO units

Large number of Student Unit enrolments deleted from MyLO
1st Apr 2015 8:00am - 2nd Apr 2015 2:00pm

Resolved

Unplanned Outage
All Campuses

Melbourne to Hobart Internet Service

The main Basslink Internet connection will be unavailable, backup link will be active
19th Apr 2015 7:00am - 19th Apr 2015 6:00pm

Resolved

Planned Outage
All Campuses

Intermittent issues accessing Student Email

Some students are having occasional difficulties accessing email. Other Office 365 services ok.
20th Apr 2015 1:45pm - 20th Apr 2015 6:00pm

Resolved

Unplanned Outage
All Campuses

May

Unplanned Outage: Service Now

Users cannot log in to Service Now
21st May 2015 7:40am - 21st May 2015 9:05am

Resolved

Unplanned Outage
All Campuses

June

Unplanned: MyLO slowness

Unplanned: MyLO slowness
10th Jun 2015 6:40am - 10th Jun 2015 10:00am

Resolved

Unplanned Outage
All Campuses

Planned Outage: ICT Services

Planned Outage: ICT Services
27th Jun 2015 6:00am - 28th Jun 2015 6:00am

Resolved

Planned Outage
All Campuses

Unplanned: Phone outage

Unplanned: Phone outage
29th Jun 2015 10:00am - 30th Jun 2015 1:00pm

Resolved

Unplanned Outage
All Campuses

Planned Outage: MyLO

MyLO Infrastructure changes
30th Jun 2015 10:00pm - 1st Jul 2015 7:30am

Resolved

Planned Outage
All Campuses

July

Planned Outage: MyLO

MyLO Infrastructure changes
30th Jun 2015 10:00pm - 1st Jul 2015 7:30am

Resolved

Planned Outage
All Campuses

Planned Outage: MyMedia

MyMedia outage to resolve a publishing issue
3rd Jul 2015 7:45am - 3rd Jul 2015 8:30am

Resolved

Planned Outage

Unplanned Outage: Service Now

Unplanned Outage: Service Now
14th Jul 2015 12:20pm - 14th Jul 2015 12:30pm

Resolved

Unplanned Outage
All Campuses

Unplanned Outage: UTAS Website

Unplanned Outage: UTAS Website
16th Jul 2015 10:55am - 16th Jul 2015 11:15am

Resolved

Unplanned Outage
All Campuses

Unplanned Outage: Voicemail

Unplanned Outage: Voicemail
22nd Jul 2015 7:40am - 28th Jul 2015 1:30pm

Resolved

Unplanned Outage
All Campuses

Unplanned Outage: Service Now

Unplanned Outage: Service Now
29th Jul 2015 7:40am - 29th Jul 2015 9:20am

Resolved

Unplanned Outage
All Campuses

Unplanned Outage: MyLO Manager

Unplanned Outage: MyLO Manager
29th Jul 2015 9:05am - 29th Jul 2015 9:55am

Resolved

Unplanned Outage
All Campuses

August

Unplanned Outage: Email

Unplanned Outage: Email
3rd Aug 2015 12:00pm - 3rd Aug 2015 12:35pm

Resolved

Unplanned Outage
All Campuses

Unplanned Outage: Voicemail

Unplanned Outage: Voicemail
14th Aug 2015 9:35am - 14th Aug 2015 12:00pm

Resolved

Unplanned Outage
All Campuses

Unplanned Outage: Voicemail

Unplanned Outage: Voicemail
14th Aug 2015 2:00pm - 17th Aug 2015 6:00pm

Resolved

Unplanned Outage
All Campuses

Unplanned Outage: OneStop

Unplanned Outage: OneStop
19th Aug 2015 11:30am - 19th Aug 2015 6:00pm

Resolved

Unplanned Outage
All Campuses

Unplanned Outage: MyLO Issues

Unplanned Outage: MyLO Issues
21st Aug 2015 11:30am - 22nd Aug 2015 9:00am

Resolved

Unplanned Outage
All Campuses

Planned Outage: Multiple ICT Services

Planned interruption for multiple ICT Services to facilitate upgrade works.
23rd Aug 2015 6:00pm - 23rd Aug 2015 9:00pm

Planned Maintenance
All Campuses

Network access related issues

Intermittent impact on some network services
24th Aug 2015 9:30am - 24th Aug 2015 2:00pm

Resolved

Unplanned Outage
All Campuses

September

October

November

December

View Key University Dates

Unscheduled outages not listed here may also occur.News by RSS