Information Technology Services

Contact Service Desk

Log a Service Desk Job

Service Desk

  • +61 3 6226 1818
    (8:00am-6:00pm weekdays)
  • 1300 304 903
    (Local call charge within TAS)
  • Avoid delays in email processing and Log a Job online instead

    Email: Service.Desk@utas.edu.au

What's New

ServiceNow system replaces LANDesk

The university has a new Service Management system, ServiceNow, which replaces LANDesk. Staff and students will be able to easily log their own IT jobs and keep an eye on their progress.

Published on: 13 Apr 2015

View all ITS news

Improvements and Outages Calendar

January

CAPS Outage


13th Jan 2015 9:15am - 13th Jan 2015 11:00am

Resolved


Phone Outage - Rozelle Campus

Phone Services Outage - Sydney Rozelle Campus (Services now restored)
21st Jan 2015 5:40pm - 22nd Jan 2015 10:58am

Resolved

Unplanned Outage
Rozelle

February

Intermittent Network issues in Sandy Bay

Some staff is specific buildings in Sandy Bay unable to access network intermittently
3rd Feb 2015 9:00am - 2nd Mar 2015 2:00pm

Resolved

Unplanned Outage
Hobart

March

Intermittent Network issues in Sandy Bay

Some staff is specific buildings in Sandy Bay unable to access network intermittently
3rd Feb 2015 9:00am - 2nd Mar 2015 2:00pm

Resolved

Unplanned Outage
Hobart

Unplanned Outage: LanDesk

Unplanned LanDesk Outage
16th Mar 2015 9:30am - 16th Mar 2015 1:00pm

Resolved

Unplanned Outage
All Campuses

SERVICE OUTAGE: BCMS

BCMS is currently unavailable
13th Mar 2015 10:53am - 17th Mar 2015 12:50pm

Resolved

Unplanned Outage
All Campuses

April

WebKiosk Unavailable

WebKiosk Unavailable
1st Apr 2015 10:30am - 1st Apr 2015 12:00pm

Resolved

Unplanned Outage
All Campuses

Unplanned removals from MyLO units

Large number of Student Unit enrolments deleted from MyLO
1st Apr 2015 8:00am - 2nd Apr 2015 2:00pm

Resolved

Unplanned Outage
All Campuses

Melbourne to Hobart Internet Service

The main Basslink Internet connection will be unavailable, backup link will be active
19th Apr 2015 7:00am - 19th Apr 2015 6:00pm

Resolved

Planned Outage
All Campuses

Intermittent issues accessing Student Email

Some students are having occasional difficulties accessing email. Other Office 365 services ok.
20th Apr 2015 1:45pm - 20th Apr 2015 6:00pm

Resolved

Unplanned Outage
All Campuses

May

Unplanned Outage: Service Now

Users cannot log in to Service Now
21st May 2015 7:40am - 21st May 2015 9:05am

Resolved

Unplanned Outage
All Campuses

June

Unplanned: MyLO slowness

Unplanned: MyLO slowness
10th Jun 2015 6:40am - 10th Jun 2015 10:00am

Resolved

Unplanned Outage
All Campuses

Planned Outage: ICT Services

Planned Outage: ICT Services
27th Jun 2015 6:00am - 28th Jun 2015 6:00am

Resolved

Planned Outage
All Campuses

Unplanned: Phone outage

Unplanned: Phone outage
29th Jun 2015 10:00am - 30th Jun 2015 1:00pm

Resolved

Unplanned Outage
All Campuses

Planned Outage: MyLO

MyLO Infrastructure changes
30th Jun 2015 10:00pm - 1st Jul 2015 7:30am

Resolved

Planned Outage
All Campuses

July

Planned Outage: MyLO

MyLO Infrastructure changes
30th Jun 2015 10:00pm - 1st Jul 2015 7:30am

Resolved

Planned Outage
All Campuses

Planned Outage: MyMedia

MyMedia outage to resolve a publishing issue
3rd Jul 2015 7:45am - 3rd Jul 2015 8:30am

Resolved

Planned Outage

Unplanned Outage: Service Now

Unplanned Outage: Service Now
14th Jul 2015 12:20pm - 14th Jul 2015 12:30pm

Resolved

Unplanned Outage
All Campuses

Unplanned Outage: UTAS Website

Unplanned Outage: UTAS Website
16th Jul 2015 10:55am - 16th Jul 2015 11:15am

Resolved

Unplanned Outage
All Campuses

Unplanned Outage: Voicemail

Unplanned Outage: Voicemail
22nd Jul 2015 7:40am - 28th Jul 2015 1:30pm

Resolved

Unplanned Outage
All Campuses

Unplanned Outage: Service Now

Unplanned Outage: Service Now
29th Jul 2015 7:40am - 29th Jul 2015 9:20am

Resolved

Unplanned Outage
All Campuses

Unplanned Outage: MyLO Manager

Unplanned Outage: MyLO Manager
29th Jul 2015 9:05am - 29th Jul 2015 9:55am

Resolved

Unplanned Outage
All Campuses

August

Unplanned Outage: Email

Unplanned Outage: Email
3rd Aug 2015 12:00pm - 3rd Aug 2015 12:35pm

Resolved

Unplanned Outage
All Campuses

Unplanned Outage: Voicemail

Unplanned Outage: Voicemail
14th Aug 2015 9:35am - 14th Aug 2015 12:00pm

Resolved

Unplanned Outage
All Campuses

Unplanned Outage: Voicemail

Unplanned Outage: Voicemail
14th Aug 2015 2:00pm - 17th Aug 2015 6:00pm

Resolved

Unplanned Outage
All Campuses

Unplanned Outage: OneStop

Unplanned Outage: OneStop
19th Aug 2015 11:30am - 19th Aug 2015 6:00pm

Resolved

Unplanned Outage
All Campuses

Unplanned Outage: MyLO Issues

Unplanned Outage: MyLO Issues
21st Aug 2015 11:30am - 22nd Aug 2015 9:00am

Resolved

Unplanned Outage
All Campuses

Planned Outage: Multiple ICT Services

Planned interruption for multiple ICT Services to facilitate upgrade works.
23rd Aug 2015 6:00pm - 23rd Aug 2015 9:00pm

Planned Maintenance
All Campuses

Network access related issues

Intermittent impact on some network services
24th Aug 2015 9:30am - 24th Aug 2015 2:00pm

Resolved

Unplanned Outage
All Campuses

September

October

November

December

View Key University Dates

Unscheduled outages not listed here may also occur.News by RSS