University of Tasmania, Australia

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Service Hosting

UTAS Home ›  › Information Technology Services › Data & Applications  › Service Hosting

ITS provides a full service/application hosting function as a cost recovery service to enable UTAS staff and students to create and maintain a server for UTAS business purposes. The level of application hosting varies (Gold, Silver, Bronze), offering a fully or partially managed service placed on the UTAS network that is treated like a corporate system.

Standard service includes

  • Remote access for developers (Gold)
  • Application management (Gold)
  • Application development (Gold)
  • Support for the application including upgrades and patches (Gold)
  • Dedicated or shared UTAS owned hardware (Gold/Silver)
  • Placed within the UTAS network (Gold/Silver)
  • Full support for the infrastructure with backup (Gold/Silver)
  • Placed outside of the UTAS network in the DMZ (firewalled away from main UTAS network) (Bronze)
  • Antivirus protection (supplied not installed) (Bronze)
  • Authenticated access control (Bronze).

This service does not include

  • Remote access for developers (Silver/Bronze)
  • Application management (Silver/Bronze)
  • Application development (Silver/Bronze)
  • Support for the applications including upgrades and patches (Silver/Bronze)
  • On-site access in ITS machine room (Silver/Bronze)
  • Dedicated or shared UTAS owned hardware (Bronze)
  • Support for infrastructure (Bronze).

Service provided to

  • Staff
  • Postgraduate students.

Service options

  • Gold, Silver or Bronze.

Optional features

  • On-site access to server in ITS machine room (Gold)
  • Test environment (Gold/Silver)
  • Development environment (Gold/Silver)
  • Remote access for developers on request (Silver/Bronze)
  • Assistance with build (to meet UTAS standards) (Bronze)
  • Integration with other systems (Bronze)
  • Data back-up (Bronze)

How to request this service

Customer responsibilities

  • Please report any service failure or interruption to the Service Desk
  • Ensure that changes in configurations (software and hardware) are provided with at least two weeks’ notice.
  • Ensure software is fully licensed for use within UTAS
  • Ensure the antivirus is up to date (Bronze)
  • Ensure patching and system updates are current (Bronze).

Support commitments

Support hours

Mon – Fri, 8:45am – 5pm AEST and AEDST, excluding prescribed public holidays.
Support method

Contact the Service Desk.
After hours

Currently no provision for after-hours support.
On-call support

Currently no provision for on-call support.

Our commitment

Measure Target

Reliability

99% availability of application. This target is only valid for support offered by ITS.

Responsiveness

Refer to Service Desk.

Resolution

Refer to Service Desk.

Service owner

Associate Director, Infrastructure & Operations

Funding model

This service is centrally funded.

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