University of Tasmania, Australia

Enterprise information systems underpin many business processes and are an enabler for efficiently delivering services to staff and students. The ITS Enterprise Business Services unit provides both custom software development, as well as information systems integration.

Standard service includes

• Business analysis services to gather specifications and requirements
• Project management services for new systems development
• Recommendations on the most suitable technical architecture
• Contemporary software development services (both internal and the management of any selected 3^rd party)
• Formalised testing services to ensure the product delivers a robust and suitable solution
• Interfacing with other corporate systems
• System documentation.

This service does not include

• Change management into the business unit or user training
• User documentation.

Service provided to

• Staff.

Service options

• N/A

Optional features

• N/A

How to request this service

• This service can be requested through the Service Desk.

Customer responsibilities

• An approved business case and funding once an estimate has been provided by ITS
• Provide end-user acceptance testing for new releases of the software
• Identify a system owner in the business unit with responsibility for:
• Communicating deployment and changes to the software to the business
• Manage day-to-day operations of the software including data quality, user access and issues
• Ensure roles and responsibilities are clearly defined, understood and adopted.

Support commitments

Our commitment

Service owner

Associate Director, Enterprise Business Services

Funding model

This service is centrally funded.