Some of our current roles in ITS

These are some of the roles we currently have in ITS at UTAS

Analyst programmer

Also known as: software engineer, software architect, system programmer/engineer.

This job in brief: The work of an analyst programmer typically includes designing and programming enterprise-level software: database systems, integrating with third-party systems and so on. They understand how both software and hardware function. The work can involve talking to clients and colleagues to assess and define what solution or system is needed, which means there's a lot of interaction as well as full-on technical work. A computing, software engineering or related degree is needed.

Key skills include:

  • analysis,
  • logical thinking,
  • teamwork
  • attention to detail

Custom (in-house) systems our Application programmers work on:

  • Systems that integrate with MyLO, our learning online system

Systems administrator

Also known as: systems analyst, systems engineer, solutions specialist, technical designer.

This job in brief: Systems administrators investigate and analyse business problems and then design information systems that provide a feasible solution, typically in response to requests from their business or a customer. They gather requirements and identify the costs and the time needed to implement the project. The job needs a mix of business and technical knowledge, and a good understanding of people. It's a role that typically requires a few years' experience from graduation.

Key skills include:

  • ability to extract and analyse information,
  • good communication
  • persuasion
  • sensitivity.

Business analyst

Also known as: business architect, enterprise-wide information specialist.

This job in brief: Business analysts are true midfielders, equally happy talking with technology people, business managers and end users. They identify opportunities for improvement to processes and business operations using information technology. The role is project based and begins with analysing a customer's needs, gathering and documenting requirements and creating a project plan to design the resulting technology solution. Business analysts need technology understanding, but don't necessarily need a technical degree.

Key skills include:

  • communication
  • presentation
  • facilitation
  • project management
  • problem solving.

Technical support

Also known as: helpdesk support, operations analyst, problem manager.

This job in brief: These are the professional troubleshooters of the IT world. Many technical support specialists work for hardware manufacturers and suppliers solving the problems of business customers or consumers, but many work for end-user companies supporting, monitoring and maintaining workplace technology and responding to users' requests for help. Some lines of support require professionals with specific experience and knowledge, but tech support can also be a good way into the industry for graduates.

Key skills include:

  • wide ranging tech knowledge
  • problem solving
  • communication/listening
  • patience
  • diplomacy

Areas our Technical support staff work on include:

Network engineer

Also known as: hardware engineer, network designer.

This job in brief: Network engineering is one of the more technically demanding IT jobs. Broadly speaking the role involves setting up, administering, maintaining and upgrading communication systems, local area networks and wide area networks for an organisation. Network engineers are also responsible for security, data storage and disaster recovery strategies. It is a highly technical role and you'll gather a hoard of specialist technical certifications as you progress. A telecoms or computer science-related degree is needed.

Key skills include:

  • specialist network knowledge
  • communication
  • planning
  • analysis
  • problem solving.

Application support analyst

Also known as: IT consultant, technical analyst, application analyst, enterprise-wide information specialist.

This job in brief: The term 'consultant' can be a tagline for many IT jobs, but typically application analysts provide technical expertise to UTAS clients for third party applications (not those developed in-house). They can be involved at any or all stages of the project lifecycle: refining a specification with the client; implementing the system; managing part or all of the project; post implementation support.

Key skills include:

  • communication
  • presentation
  • technical and business understanding
  • project management
  • teamwork.

Systems our Application support analysts work on: