UTAS Home › › Information Technology Services › Communication & Telephony › Cordless Desktop (DECT) Telephone
ITS offers a Cordless Desk phone service, utilising DECT wireless base stations for customers who need to move around the campus and still wish to retain their phone service. This service utilises the normal phone system but allows the customer to take their handset with them, there is coverage around the three main campuses.
This service does not include:
| Item | Cost |
|---|---|
| Handset | Work request form |
| Handset + Headset | Work request form |
| Support hours | Mon – Fri, 8:45am – 5pm AEST and AEDST, excluding prescribed public holidays. |
|---|---|
| Support method | Contact Service Desk |
| After hours | Currently no provision for after-hours support. |
| On Call support | Currently no provision for on-call support. |
| Measure | Target |
|---|---|
| Reliability | 99% uptime on service. |
| Coverage | 80% coverage of all main campuses. |
| Responsiveness | Refer to Service Desk |
| Resolution | Refer to Service Desk |
Associate Director, Infrastructure & Operations
Cost recovery.
Authorised by the Chief Information Officer
22 March, 2013
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