University of Tasmania, Australia

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Desktop Telephony

UTAS Home ›  › Information Technology Services › Communication & Telephony  › Desktop Telephony

ITS provides UTAS staff with Desktop Telephony infrastructure on request. The phones may be one of several supported types, digital telephony through the data network infrastructure or an analogue service.

Standard service includes

  • Handset either digital or analogue
  • Unique phone number
  • Entry in the online telephone directory
  • Internal-only calls
  • Local calls
  • STD calls
  • Support
  • Voice Mail
  • Accounting and billing

This service does not include:

  • Support for non approved handsets.

Service provided to

  • Staff
  • Postgraduate students

Service Options

  • N/A

Optional features

  • Call blocking
  • Caller ID blocking

How to request this service

Customer responsibilities

  • Please report any service failure or interruption to the Service Desk
  • Ensure you return the equipment in working condition when you have finished.

Support commitments

Support hours Mon – Fri, 8:45am – 5pm AEST and AEDST, excluding prescribed public holidays.
Support method Contact the Service Desk.
After hours Currently no provision for after-hours support.
On Call support Currently no provision for on-call support.

Our commitment

Measure Target
Reliability 99% of Desktop Telephony will work as normal
Hours of Operation 24hrs
Responsiveness Refer to Service Desk.
Resolution Refer to Service Desk.

Service owner

Associate Director, Infrastructure & Operations

Funding Model

Cost recovery.

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