UTAS Home › › Information Technology Services › Communication & Telephony › Mobile Data Services (3G)
ITS manages the use of approved 3G Wireless Modems connecting to the Telstra Network within UTAS. The service includes the provision of the 3G Card with a Telstra SIM and management of the mobile plan;
UTAS Mobile Data Services - Usage Guidelines
This service does not include:
| Support hours | Mon – Fri, 8:45am – 5pm AEST and AEDST, excluding prescribed public holidays. |
|---|---|
| Support method | Contact the Service Desk |
| After hours | Currently no provision for after-hours support. |
| On Call support | Currently no provision for on-call support. |
IT Services is committed to managing the relationship between UTAS and the external service provider.
| Measure | Target |
|---|---|
| Reliability | Reliability determined by the Network Provider and will depend upon where the service is being accessed from. |
| Hours of Operation | 24hrs |
| Responsiveness | Refer to Service Desk. |
| Resolution | Refer to Service Desk. |
Associate Director, Infrastructure & Operations
Cost recovery.
Authorised by the Chief Information Officer
22 March, 2013
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