University of Tasmania, Australia

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Mobile Phone

UTAS Home ›  › Information Technology Services › Communication & Telephony  › Mobile Phone

ITS manages the use of approved mobile phone services within UTAS. The service can include the provision of the mobile handset and management of the mobile plan or just the provision of sim cards only.

Standard service includes

  • SIM procurement
  • Handset procurement
  • Mobile plan management
  • Basic phone support
  • Accounting and billing.

This service does not include:

  • Support for handsets not supplied through ITS
  • Support for non corporate plans.

Service provided to

  • Staff
  • Postgraduate students.

Service options

  • SIM only
  • Upfront purchase of handset
  • Handset purchase through Mobile Repayment Option (repayment plan over 12 or 24 months).

Optional features

  • SIM management
  • Call blocking
  • Caller ID blocking
  • Data connection.

How to request this service

Customer responsibilities

  • Please report any service failure or interruption to the Service Desk
  • Ensure you return the equipment in working condition when you have finished
  • All call and data charges.

Support commitments

Support hours Mon – Fri, 8:45am – 5pm AEST and AEDST, excluding prescribed public holidays.
Support method Contact the Service Desk
After hours Currently no provision for after-hours support.
On Call support Currently no provision for on-call support.

Our commitment

Measure Target
Reliability Reliability determined by the network provider and will depend upon where the service is being accessed from.
Hours of Operation 24hrs
Responsiveness Refer to Service Desk.
Resolution Refer to Service Desk.

Service owner

Associate Director, Infrastructure & Operations

Funding model

Cost recovery.

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