ITS manages the use of approved mobile phone services within UTAS. The service can include the provision of the mobile handset and management of the mobile plan or just the provision of sim cards only.
This service does not include:
|Support hours||Mon – Fri, 8:45am – 5pm AEST and AEDST, excluding prescribed public holidays.|
|Support method||Contact the Service Desk|
|After hours||Currently no provision for after-hours support.
|On Call support||Currently no provision for on-call support.
|Reliability||Reliability determined by the network provider and will depend upon where the service is being accessed from.|
|Hours of Operation||24hrs|
|Responsiveness||Refer to Service Desk.|
|Resolution||Refer to Service Desk.|
Associate Director, Infrastructure & Operations
Authorised by the Chief Information Officer
22 March, 2013