University of Tasmania, Australia

UTAS maintains a wired data network that covers all UTAS-occupied buildings. The wired data network supports the connection of desktop and laptop computers as well as VOIP telephones. The wired data network provides the medium for the connection to all ICT services within UTAS and also provides a connection to the Internet.

Standard service includes

• The physical connection of a customer’s computer or device using a suitable connecting cable to a network connection point
• The provision of an IP address to approved and appropriately managed devices
• • Additional or new outlets may incur a charge to cover the costs of the installation of the outlet, wiring and, if necessary, a proportional charge for the upgrade of data network equipment if there is insufficient capacity in the existing equipment.

This service does not include

• Uncontrolled or un-monitored access to the internal network or internet.

Service provided to

• All UTAS members and other authorised parties who register and then physically connect a computer to the UTAS network.

Service options

• N/A

Optional features

• N/A

How to request this service

Contact the Service Desk.

Customer responsibilities

Please report any service failure or interruption to the Service Desk.

Support commitments

The Service Desk will support the customer with the registration and configuration of the network connection. The Service Desk will also support the customer with connection issues or service failure.

The customer will be advised via their normal UTAS email address of any planned or unplanned interruptions to service.

Our commitment

Service owner

Associate Director, Infrastructure & Operations

Funding Model

This service is centrally funded.