UConnect is the name given to a number of services that allow staff and students to connect to UTAS and the internet. Students and staff are able to access the UConnect wireless service either using their UTAS owned or privately owned devices. UConnect is available across a range of areas on various campuses information on the current wireless coverage can be found on the following site http://uconnect.utas.edu.au/uana.htm. Students are only able to access standard web browser-based services. On request, staff are able to connect to a UConnect Service that enables all standard connections.
This service does not include:
|Support hours||Mon – Fri, 8:45am – 5pm AEST and AEDST, excluding prescribed public holidays.|
|Support method||ITS offer wirelss connection support through Library IT Service Desks.
Contact the Service Desk.
|After hours||Currently no provision for after-hours support.|
|On Call support||Currently no provision for on-call support.|
|Reliability||Wireless Data Networking will be available 98% of the time.
No guarantees exist for privately owned devices and configuration issues
|Hours of operation||Available 24hrs.|
|Responsiveness||Refer to Service Desk
Privately owned devices have no response measures.
|Resolution||Refer to Service Desk
Privately owned devices have no resolution measures.
Associate Director, Infrastructure & Operations
This service is centrally funded.
Authorised by the Chief Information Officer
19 March, 2013