Digital Handsets

Make an INTERNAL call

Lift the handset and dial xxxx (the 4 digit extension number you require)

Make an EXTERNAL call

Lift the handset and dial 0 for an outside line, then the external number
You will not hear the dial tone after dialling 0

TRANSFER a call to an internal number

Lift the handset and press Inquiry
Dial xxxx
When the call is answered explain you are transferring a call
Press Transfer to transfer the call
To retrieve your caller (if the number you dialed is busy or unanswered) press Access 1

Place a call on HOLD

Lift the handset and press Inquiry
To retrieve caller press Access 1

ANSWER a phone other than your own

With handset lifted dial the extension number that is ringing + 8
If your area has a Pickup Group (set by Voice Communications), lift handset and dial 11

REDIAL the last external number

Lift the handset and press * * *

CALL BACK an internal number which is busy or unanswered

If the extension you call is busy or not answered, press CAB with the handset still lifted (if your phone doesn't have a CAB button press 6)
Once you hear the verification tone, hang up
When the extension becomes free or is used within the next two hours it will automatically call your extension back (ring tone will be faster than usual)
Picking up your handset while the fast tone is ringing will automatically initiate a call to the other extension
Press # 3 7 # to cancel this option
There is no external call back facility

Call WAITING

If the internal extension you dial is busy, with handset still lifted press 5
The recipient will hear a series of 'bips'
Wait for an answer
If the recipient has a digital phone your call will automatically be placed on their Access 2 line

If you hear a series of 'bips' and see Access 2 flashing while on the phone you can either:
Terminate your existing call and receive the new call by hanging up (your phone will then ring), OR
Toggle between the two calls by pressing Access 2 or Access 1 (the other line goes on hold automatically)
If you wish to periodically switch off call waiting for incoming calls, Voice Communications can program your Free on two button, which will toggle call waiting on or off

CONFERENCE Calls
(done from the Host phone)

Dial the first number (automatically makes you the Host)
Press the Inquiry button
Dial the second number, and when the call is answered press F3 or 3 (if the number is busy or unanswered press 2)
Repeat this process until there are up to 8 participants including you the Host. The procedure finishes with the final F3 or 3 as this enables all lines to hear each other.
Conference beeps were disabled following the January 2004 PABX upgrade.
Conference Calls can be pre-booked through Telstra on 1800 011080, but are more expensive.

Call FORWARD
(follow-me) to divert all incoming calls directly to another number

To forward to an INTERNAL number:

Lift the handset and press * 2 1 * xxxx #
To cancel press DIV (or # 2 1 # )
Call forwarding overrides a pre-programmed call DIVERSION on "No Answer" and/or on "Busy"

To forward to an EXTERNAL number (this facility has to be enabled in advance by Voice Communications):

Lift the handset and press * 2 2 # 0 xxxxxxxx #
To cancel press DIV (or # 2 2 # )
* 2 2 # 5 5 xx can be used for Mobile Abbreviated Numbers with EXTERNAL call forwarding (make sure you test this works properly before use)

REMOTE Call FORWARD
(from another internal extension)

With handset lifted press * 2 1 * xxxx * yyyy #(yyyy is the target extension)
Wait for dial tone and replace handset
To cancel press # 2 1 * xxxx #
Wait for dial tone and replace handset

Call DIVERSION on "No Answer" and/or on "Busy"

This function must be pre-programmed by Voice Communications and only applies to INTERNAL numbers
If the Call DIVERSION option is activated your phone will ring several times before switching to the alternate number

TOUCH TONE Dialing

By default digital phones have tone dialing switched off .
If you need to access a telephone menu that requires touch tone sounds:
- Dial the required number
- Press 9 after the call has been answered before attempting to use the menu

SWITCHBOARD

To connect to your local campus switchboard press 9
To connect to other campus switchboards press 8 9
Hobart switchboard: 6226 2999
Launceston switchboard: 6234 3999
Burnie switchboard: 6430 4990

TASK	PROCEDURE
Make an INTERNAL call	Lift the handset and dial xxxx (the 4 digit extension number you require)
Make an EXTERNAL call	Lift the handset and dial 0 for an outside line, then the external number You will not hear the dial tone after dialling 0
TRANSFER a call to an internal number	Lift the handset and press Inquiry Dial xxxx When the call is answered explain you are transferring a call Press Transfer to transfer the call To retrieve your caller (if the number you dialed is busy or unanswered) press Access 1
Place a call on HOLD	Lift the handset and press Inquiry To retrieve caller press Access 1
ANSWER a phone other than your own	With handset lifted dial the extension number that is ringing + 8 If your area has a Pickup Group (set by Voice Communications), lift handset and dial 11
REDIAL the last external number	Lift the handset and press *** * ***
CALL BACK an internal number which is busy or unanswered	If the extension you call is busy or not answered, press CAB with the handset still lifted (if your phone doesn't have a CAB button press 6) Once you hear the verification tone, hang up When the extension becomes free or is used within the next two hours it will automatically call your extension back (ring tone will be faster than usual) Picking up your handset while the fast tone is ringing will automatically initiate a call to the other extension Press # 3 7 # to cancel this option There is no external call back facility
Call WAITING	If the internal extension you dial is busy, with handset still lifted press 5 The recipient will hear a series of 'bips' Wait for an answer If the recipient has a digital phone your call will automatically be placed on their Access 2 line If you hear a series of 'bips' and see Access 2 flashing while on the phone you can either: Terminate your existing call and receive the new call by hanging up (your phone will then ring), OR Toggle between the two calls by pressing Access 2 or Access 1 (the other line goes on hold automatically) If you wish to periodically switch off call waiting for incoming calls, Voice Communications can program your Free on two button, which will toggle call waiting on or off
CONFERENCE Calls (done from the Host phone)	Dial the first number (automatically makes you the Host) Press the Inquiry button Dial the second number, and when the call is answered press F3 or 3 (if the number is busy or unanswered press 2) Repeat this process until there are up to 8 participants including you the Host. The procedure finishes with the final F3 or 3 as this enables all lines to hear each other. Conference beeps were disabled following the January 2004 PABX upgrade. Conference Calls can be pre-booked through Telstra on 1800 011080, but are more expensive.
Call FORWARD (follow-me) to divert all incoming calls directly to another number	To forward to an INTERNAL number: Lift the handset and press * 2 1 * xxxx # To cancel press DIV (or # 2 1 # ) Call forwarding overrides a pre-programmed call DIVERSION on "No Answer" and/or on "Busy" To forward to an EXTERNAL number (this facility has to be enabled in advance by Voice Communications): Lift the handset and press * 2 2 # 0 xxxxxxxx # To cancel press DIV (or # 2 2 # ) * 2 2 # 5 5 xx can be used for Mobile Abbreviated Numbers with EXTERNAL call forwarding (make sure you test this works properly before use)
REMOTE Call FORWARD (from another internal extension)	With handset lifted press * 2 1 * xxxx * yyyy #(yyyy is the target extension) Wait for dial tone and replace handset To cancel press *# 2 1 xxxx #** Wait for dial tone and replace handset
Call DIVERSION on "No Answer" and/or on "Busy"	This function must be pre-programmed by Voice Communications and only applies to INTERNAL numbers If the Call DIVERSION option is activated your phone will ring several times before switching to the alternate number
TOUCH TONE Dialing	By default digital phones have tone dialing switched off . If you need to access a telephone menu that requires touch tone sounds: Dial the required number Press 9 after the call has been answered before attempting to use the menu
SWITCHBOARD	To connect to your local campus switchboard press 9 To connect to other campus switchboards press 8 9 Hobart switchboard: 6226 2999 Launceston switchboard: 6234 3999 Burnie switchboard: 6430 4990

University of Tasmania, Australia

Communication Technologies

Quick Links