It is best to contact the owner of the copier, such as the Library, to report a problem with a copier. They will be able to investigate the problem and take appropriate action to help you produce a good copy or provide a refund. If there are no local staff or none are available, please log a job through the IT Service Desk.
To make copies on a CAPS photocopier you will need to have credit in your CAPS account. To initiate a copying session, swipe your card through the CAPS card reader attached to a CAPS copier. The black magnetic stripe on the rear of the card must be down and facing away from you. Alternatively you will be prompted to enter your PIN, or to enter a new PIN if you have not already associated one with your ID Card. Your account balance will be displayed. Check that you have enough credit to make your copies. You can then proceed to make copies using the controls on the copier. Once you have finished making copies press the "Enter" button on the ID Card reader to close your account. If you do not do this the account will time out 45 seconds after the last page is printed.
How to use the copiers varies according to manufacturer, but generally the following applies. Begin by opening your CAPS account on the photocopier using the instructions above.
Note: Your should press the "Function Clear" button (depending on the copier brand) before copying, as this will clear any settings from previous users. To then perform a copy:
Remember to press the "Enter" button on the card swiper to close the connection to your account.
The CAPS device is operating in offline mode. This occurs when the network is active, but the CAPS server cannot be contacted. You may use the copier as normal, up to a limit of $3.50. The CAPS device will record your usage, and debit your CAPS account when the service returns to normal.
The CAPS Device is not connected to an active network. Report the problem to the Service Desk.
The PIN entered is not the correct one for the card swiped.
A locked card usually indicates one of two things. The first is that the PIN has been mistyped several times and the system has locked the card as a security measure (see elsewhere on this page for how to get your card unlocked). The second reason is that your account may be open on another device (such as another copier).
Each branch Library contains at least one B&W photocopier which can print A4 and A3. Photocopiers are also located at various other locations around the campuses such as some administration areas, Learning Hubs and some Schools. There are few colour photocopiers in the Libraries or the Schools. Uniprint are a good source for colour copying services.
There are several copier brands in use around the University. For assistance in operating specific copiers please ask local staff or refer to any instructional posters located near the copiers.
IMPORTANT! if for any reason your first attempt to print does not succeed DO NOT keep trying. This only makes the problem - whatever it is - worse and with the CAPS printing system you may end up paying for multiple printouts you don't want. Firstly consider whether you have entered your CAPS username and password correctly? Are you sure that your computer is printing to the printer you want? What is the name of the printer in the print dialogue box when you select print? Ensure that the printer is on and one green light is on. If a red/orange light is on then there is either a paper jam, it's out of paper or it's out of toner. If this is the case contact Service Desk or the local administrative staff.
Below are some common error messages you may see if you have a printing problem. If you have a problem with a printer that you cannot resolve, please notify the Service Desk or the Library Client Services Desk. They may be able to provide a refund or print your document for you.
If the problem is simple such as a low ink cartridge or a jammed printer, then contacting the local staff is best (such as the staff in the Library for machines in the Library). They will be able to investigate the problem and take appropriate action. If there are no local staff or none are available, please log a job through the IT Service Desk.
If you are using Adobe Acrobat to print PDFs and find they are coming out blank or incomplete, it can be a good idea to try ticking "Print as image". In version 7 of Acrobat this option can be found under "Advanced" once you have selected to print the document.
This message will appear if you enter an invalid username. If you are sure you are typing the username correctly and the problem persists, there may be a problem with your username associated with your card. Contact the Service Desk.
This message will appear if you enter an incorrect password.
The username does not match any active CAPS account. Contact the Service Desk.
(While the system is using emergency backup POP3 authentication.) This message will appear if you enter an incorrect password.
The computer is attempting to print to a print queue that does not exist. This is a computer configuration problem and should be reported to the Service Desk. If this error occurs on your own laptop, you should uninstall the printer and reinstall it.
The print server cannot be contacted. This may be due to network problems or a scheduled server outage.
You will need your UTAS email account name and password in order to print. You must also have enough credit in your CAPS account in order to print your job. The cost of printing varies depending on the printer, but most are $0.12 per sheet (GST inc.) for a single sided A4. Print costs should be on or near the printer as part of a poster which also shows the queue name for the printer.
Currently CAPS printing from personal laptops is available for machines running Windows 2000/XP/Vista/7 or OSX. Instructions for installation of the printer packages can be found here: Windows 2000/XP/Vista (PDF 108.1KB) or OSX (PDF 36.1KB).
In the event that your print or copy is poor quality, the device jams or some other failure, you can apply for a CAPS refund. To apply for a refund please contact the Service Desk by phone on +61 3 6226 1818 (ext. 1818) 8:30am-5:00pm working days or email Service Desk
When logging a job, please include the following information:
The CAPS team typically will respond to a request for refund within a few hours of receiving your application for refund.
UTAS photocopiers must be used strictly in accordance with the provisions of the Copyright Act. In every case the onus is on the user to ensure that copying does not breach the Act. Any infringement is entirely the responsibility of the user. There are notices near most photocopier setting out the main points of the Copyright Act.
Authorised by the Chief Information Officer
22 July, 2014