ITS Service Desk weekend coverage (Trial)
The Service Delivery team will be providing (ITS) Service Desk coverage on weekends as a trial from November (now) until July 2016.
ITS Service Desk coverage will now be:
- Saturday and Sunday from 10:00am until 1:00pm
- State-wide public holidays included
- Monday to Friday will remain 8:00am until 6:00pm
- Christmas and New Year's break (10 days) will be managed separately
The trial will allow ITS sufficient data to analyse staff and student requirements, informing future decisions around extended hours with a desire to implement a 24/7 model.