University of Tasmania, Australia

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Staff Desktop Computing, Printing and Storage

UTAS Home ›  › Information Technology Services › Computer Equipment Acquisition  › Staff Desktop Computing, Printing and Storage

ITS can provide staff with desktop and laptop computing solutions including hardware, software, printing and storage. The service is currently offered to staff that are in areas supported by ITR either through a Service Level Agreement or through the standard computer lease scheme.

Standard service includes

  • Approved hardware from established supplier
  • Standard software package
  • Support
  • Printing configuration
  • File server storage

This service does not include:

  • Support for non approved hardware and software

Service provided to

  • Staff

Service options

  • Compatibility testing for new peripheral devices
  • Compatibility testing for new software
  • Compatibility testing of new computer models

Optional features

  • Increasing storage
  • Machines outside of standard list – must be approved by ITS management
  • Total print management including paper and toner.

How to request this service

Item Cost

Hardware

Procurement Services

.

Consumables

Procurement Services.

Support + Standard Software

Per machine: $630/year(refer to Service Desk)
Dual operating systems/virtualisation: $840/year

Customer responsibilities

Support commitments

Support hours

Mon – Fri, 8:45am – 5pm AEST and AEDST, excluding prescribed public holidays.
Support method

Contact the Service Desk
After hours

Currently no provision for after-hours support.
On Call support

Currently no provision for on-call support.

Our commitment

Measure Target

Reliability

95% of machines fixed within the agreed upon breach times.

Responsiveness

Refer to Service Desk.

Resolution

Refer to Service Desk.

Service Owner

Associate Director, Infrastructure & Operations.

Funding model

Cost recovery.

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