MyMedia Service desktop recording offered via the Echo360 Personal Capture software, allows staff to record lectures, presentations and demonstrations from their UTAS computer and publish them directly into the MyMedia Service.
This service does not include:
|Support hours||Mon – Fri, 8:45am – 5pm AEST and AEDST, excluding prescribed public holidays.|
|Support method||Contact the Service Desk.|
|After hours||Currently no provision for after-hours support.|
|On Call support||Currently no provision on-call support.|
|Reliability||Echo 360 Personal Capture: Available 95%|
|Hours of operation||Self Service; available 24/7 on the UTAS network. Outside connections require VPN.|
|Responsiveness||Refer to Service Desk.|
|Resolution||Refer to Service Desk.|
Associate Director, Service Delivery & Support.
This service is centrally funded.
Authorised by the Chief Information Officer
25 March, 2013