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ITR provides staff and students with the infrastructure to participate in audio and visual presentations within UTAS. The service is used for learning and teaching and for administrative functions by all staff and students.
This service does not include
Training can be booked through the Service Desk.
External hire can be arranged through Venue Hire.
Please report any service failure or interruption to the Service Desk. Ensure that you are finished in a timely manner to allow others to use the facilities.
| Support hours | Mon – Fri, 8:00am – 5pm AEST and AEDST, excluding prescribed public holidays. |
|---|---|
| Support method | Contact the Service Desk. |
| After hours | By prior arrangement only (fees apply) |
| On-call support | Currently no provision for on-call support. |
| Measure | Target |
|---|---|
| Reliability | 95% of functions available. |
| Responsiveness | Refer to Service Desk. |
| Resolution | Refer to Service Desk. |
Associate Director, Service Delivery & Support
Mixed model: Support in centrally-managed spaces is centrally funded for UTAS activities within standard hours; support outside standard hours and for external activities and/or events is via cost recovery.
All support for locally-managed spaces is via cost recovery.
Authorised by the Chief Information Officer
25 March, 2013
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