ITS provides a number of computer labs across all UTAS campuses for student general use. ITS makes these machines available for any current UTAS student. Workstations are leased and their regular renewal ensures customers have up to date technology.
This service does not include
|Support hours||Mon – Fri, 8:45am – 5pm AEST and AEDST, excluding prescribed public holidays.|
|Support method||Walk-up at the front service counter of the Libraries or contact the Service Desk|
|After hours||Currently no provision for after-hours support.|
|On Call support||Currently no provision for on-call support.|
|Reliability||No more than 5% of machines unable to be logged in at any point of time. Service Level is based on the opening hours of labs. (refer to Library opening hours.|
|Hours of operation||Support offered from 8.45am to 5.00pm weekdays (excluding Public Holidays).|
|Responsiveness||Refer to Service Desk.|
|Resolution||Refer to Service Desk.|
Associate Director, Service Delivery & Support
This service is centrally funded.
Authorised by the Chief Information Officer
27 February, 2013