ITS provides staff and students with the infrastructure to participate in videoconferencing within and external to UTAS. The service is used for learning and teaching and for administrative functions by all staff and students.
This service does not include:
|Support hours||Mon – Fri, 8:45am – 5pm AEST and AEDST, excluding prescribed public holidays|
|After hours||Currently no provision for after-hours support.
|On-call support||Currently no provision for on-call support.|
|Reliability||95% of Videoconferences will work as scheduled.|
|Hours of Operation||Non teaching Video Conferencing 8.45am to 5.00pm
For teaching purposes extended support is offered on an as needs basis.
|Responsiveness||Refer to Service Desk.|
|Resolution||Refer to Service Desk.|
Associate Director, Infrastructure & Operations
Authorised by the Chief Information Officer
6 March, 2013