University of Tasmania, Australia

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Student Desktop Computing (General Lab)

UTAS Home ›  › Information Technology Services › Desktop Computing & Support Services  › Student Desktop Computing (General Lab)

ITS provides a number of computer labs across all UTAS campuses for student general use. ITS makes these machines available for any current UTAS student. Workstations are leased and their regular renewal ensures customers have up to date technology.

Standard service includes

  • Installed workstation computer
  • Hardware support and maintenance
  • Standard office software
  • Internet connectivity
  • Printer connectivity to CaPS enabled printers
  • Centrally provisioned personal file storage (P Drive Access).

This service does not include

  • Servers and corporate application access
  • School specific software
  • Access to school specific services.

Service provided to

  • Students

Service options

  • Windows operating system
  • Macintosh operating system.

Optional features

  • Assistive software suite
  • International language packs.

How to request this service

  • This service is provided to all students as part of their enrolment and therefore is not available on request.  The provisioning of these labs is done in line with the UTAS budgeting cycle
  • Configuration of Hardware and Software within this environment is reviewed annually and input is sort from various groups within the UTAS
  • Changes to the ratio of PC and Macs within a lab can be done by request to the Service Desk. Requests for additional machines above the current level must be submitted in the form of a Business Case to the Chief Information Officer.

Customer responsibilities

Support commitments

Support hours Mon – Fri, 8:45am – 5pm AEST and AEDST, excluding prescribed public holidays.
Support method Walk-up at the front service counter of the Libraries or contact the Service Desk
After hours Currently no provision for after-hours support.
On Call support Currently no provision for on-call support.

Our commitment

Measure Target
Reliability No more than 5% of machines unable to be logged in at any point of time.  Service Level is based on the opening hours of labs. (refer to Library opening hours.
Hours of operation Support offered from 8.45am to 5.00pm weekdays (excluding Public Holidays).
Responsiveness Refer to Service Desk.
Resolution Refer to Service Desk.

Service owner

Associate Director, Service Delivery & Support

Funding model

This service is centrally funded.

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