University of Tasmania, Australia

Email and calendaring is currently offered to all staff as a part of their employment package, ITS treats postgraduate students as staff.  Email and calendaring is available as either a feature-rich client or through a web interface that is available through a range of web browsers.

Standard service includes

• iMap or PoP mail access
• Authentication assistance
• Spam detection and protection
• Microsoft Exchange Collaboration Suite
• Desktop support for the email client (if a supported email client – refer to support commitments)
• Online training material
• Email client upgrades
• Data backup, archiving and recovery of email

This service does not include:

• Calendaring functions for visiting staff
• Provisioning of multiple inboxes
• Provisioning of unauthenticated mailboxes (i.e. mailboxes that can send without a username and password)

Service provided to

• Staff
• Visiting staff
• Postgraduate students.

Service Options

• N/A
  

Optional features

• ITS can organise training with a local training provider on request but at the expense of the requestor.

How to request this service

• Standard service is provisioned on confirmation of employment.

Customer responsibilities

• Please report any service failure or interruption to the Service Desk
• Staff must not share their password or username with any other person for any reason
• Staff should notify the Service Desk immediately if they believe someone else is using their account.

Support commitments

Our commitment

Service owner

Associate Director, Infrastructure & Operations.

Funding model

This service is centrally funded