Email and calendaring is currently offered to all staff as a part of their employment package, ITS treats postgraduate students as staff. Email and calendaring is available as either a feature-rich client or through a web interface that is available through a range of web browsers.
This service does not include:
|Support hours||Mon – Fri, 8:45am – 5pm AEST and AEDST, excluding prescribed public holidays.|
|Support method||Contacting the Service Desk|
|Email Clients Supported||Windows: Outlook
Macintosh: Mac Mail, Entourage
|After hours||Currently no provision for after-hours support.
|On Call support||Currently no provision for on-call support.
|Reliability||Email is available 99% of time.|
|Hours of operation||Available 24hrs.|
|Responsiveness||Refer to Service Desk.|
|Resolution||Refer to Service Desk.|
Associate Director, Infrastructure & Operations.
This service is centrally funded
Authorised by the Chief Information Officer
27 February, 2013