University of Tasmania, Australia

ITS can provide and support computing teaching labs across UTAS within schools or faculties as a cost recovery service. A range of workstations are available through ITS Procurement, to meet customer requirements.

Standard service includes

• Workstation computer
• Hardware support and maintenance
• Standard software suite
• Internet connectivity
• Printer connectivity
• On-site and remote hardware and software Support  (refer to Service Desk)
• Centrally provisioned personal file storage (P Drive Access)
• School specific software
• Access to school specific services.

This service does not include:

• Servers and corporate application access
• Non approved/licensed software.

Service options

• Windows operating system
• Macintosh operating system.

Optional features

• Peripherals and specialist hardware attached locally to individual machines
• Changes to specific operating and security settings as per notified requirements.

How to request this service

• This Service is available under negotiation with the Associate Director, Service Delivery & Support and currently takes the form of a Service Level Agreement.
• An initial request can be made through the Service Desk.

Customer responsibilities

• Please report any service failure or interruption, to the Service Desk
• Do not unplug or make alterations of any kind to the hardware or software (refer to policy ICT Services and Facilities Use Agreement (PDF 51.5KB))
• Ensure that changes in configurations (software and hardware) are given with at least four weeks' notice.

Support commitments

Our commitment

Service owner

Associate Director, Service Delivery & Support.

Funding model

This service is centrally funded.