University of Tasmania, Australia

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Student eMail

UTAS Home ›  › Information Technology Services › Desktop Computing & Support Services  › Student eMail

Student eMail is currently offered to all students as a part of their enrolment package.  The email is web enabled only and is viewable through a range of Internet browsers.

Standard service includes

  • 300 MB mailbox quota through POP email
  • Authentication assistance
  • Spam detection and protection
  • Data backup and recovery
  • Online training material.

This service does not include:

  • Support for iMAP
  • Calendaring.

Service provided to

  • Undergraduate students.

Service options

  • N/A.

Optional features

  • None.

How to request this service

  • Standard service is provisioned on enrolment
  • Requests to increases the mailbox size should be done through the Service Desk and accompanied by a Business Case outlining the reasons for the increase.

Customer responsibilities

  • Please report any service failure or interruption to the Service Desk
  • Students must not share their password or username with another person
  • Students should notify the Service Desk immediately if they believe someone else is using their account.

Support commitments

Support hours Mon – Fri, 8:45am – 5pm AEST and AEDST, excluding prescribed public holidays.
Support method Contact the Service Desk
After hours Currently no provision for after-hour support.
On Call support Currently no provision for on-call support.

Our commitment

Measure Target
Reliability Email is available 98% of time.
Hours of operation Available 24hrs.
Responsiveness Refer to Service Desk.
Resolution Refer to Service Desk.

Service owner

Associate Director, Infrastructure & Operations

Funding model

This service is centrally funded.

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