University of Tasmania, Australia

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ICT Security and Monitoring

UTAS Home ›  › Information Technology Services › Professional Advisory Services  › ICT Security and Monitoring

ITS provides ICT Security and Monitoring services for UTAS ICT services and systems. This is done to best balance the business needs against risk and security concerns, and deliver an outcome that best addresses the needs of the organisation as a whole. ITS offers ICT security services to all UTAS projects, systems and applications to ensure compliance with the UTAS Security Policy (PDF 378.8KB) and meet best practices.

Standard service includes

  • Threat notification and mitigation (students and staff)
  • ICT access for conferences, seminars or training events (staff, and students with staff endorsement)
  • Access monitoring (staff)
  • Data traffic monitoring (staff)
  • Expert advice and guidance to assist with implementing security controls (staff)
  • Reporting on risk assessments and incidents (staff).

This service does not include:

  • Setting up security protocols on your service.

Service provided to

  • Staff (as indicated)
  • Student (as indicated).

Service options

  • Data recovery (staff and students within negotiable timeframe)
  • Risk assessment and reporting (staff and project groups)
  • Full management of security Incidents (staff)
  • Advice and guidance in relation to handling security incidents (staff)
  • Incident investigation (staff designated as a “Senior Officer” as defined by the UTAS Security Policy (PDF 378.8KB)
  • Forensic investigations (staff designated as a “Senior Officer” as defined by the UTAS Security Policy (PDF 378.8KB).

Optional features

  • Security presentations to staff or students on request.

How to request this service

Customer responsibilities

  • Please report any security breach or potential security incident immediately to the  Service Desk
  • Become familiar with the Security Framework
  • Please contact the  Service Desk if in any doubt about the configuration of your service.

Support commitments

Support hours Mon – Fri, 8:45am – 5pm AEST and AEDST, excluding prescribed public holidays.
Support method Contact the  Service Desk
After hours Currently no provision for after-hours support.
On Call support Currently no provision for on-call support.

Our commitment

ITS is committed to help provide a secure ICT environment through monitoring and response.

Measure Target
Responsiveness Refer to  Service Desk.
Resolution Refer to  Service Desk.

Service owner

Chief Information Officer

Funding model

This service is centrally funded.

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