ITS provides a range of support agreements to groups within UTAS. These support agreements are managed by ITS to ensure that the customer has the best level of service appropriate for their business at an agreeable cost. These Service Level Agreements (SLA’s) act as a memorandum of understanding that clearly articulate the responsibilities of the parties named.
This service does not include:
|Support hours||Mon – Fri, 8:45am – 5pm AEST and AEDST, excluding prescribed public holidays.|
|Support method||Contacting the Service Desk|
|After hours||Currently none|
|On Call support||Currently none|
We are committed to providing the best level of support for your business based upon the KPI’s identified.
|Responsiveness||Refer to Service Desk.|
|Resolution||Refer to Service Desk.|
Computing and Distributed Systems
Authorised by the Chief Information Officer
20 March, 2013