Information Technology Services

MyLO unavailable for customers of TPG and subsidiaries

Summary

Multiple reports from TPG/iinet users that MyLO cannot be accessed

Start Date

10th Feb 2017 9:00am

End Date

10th Feb 2017 12:00pm

Status

Resolved

MyLO is currently unavailable for customers of TPG and their subsidiaries. These include:

Adam Internet
AAPT Limited
Agile Communications
Chime Communications
iiNet
Netspace
PIPE Networks
TransACT
Westnet

If you are a customer of any of these companies, please contact their customer service for further assistance.

As a workaround, if your phone provider is a provider that is different to your internet (such as Telstra/Optus/Vodafone) you can tether your computer to your phone and use your mobile data to access MyLO.