University of Tasmania, Australia

ITS manages a wiki-based Knowledge Base that is available for all staff at UTAS to create and maintain information and documentation relevant to their organisational unit in a safe, secure and accessible manner.

Standard service includes

• Hosting and creation of UTAS Knowledge Base (using Atlassian Confluence wiki software)
• Provision of an environment for collaboration and to maintain documentation
• Authenticated access
• Web accessible
• Support and backup of data
• Training

This service does not include:

• Content management
• Records management.

Service provided to

• Staff.

Service options

• Group access control – allowing only subsets of users access to specific sections of the Knowledge Base
• General access control – allowing general access of data in the Knowledge Base

Optional features

• N/A.

How to request this service

• This service is requested through the Service Desk.

Customer responsibilities

• Please report any service failure or interruption, to the Service Desk
• Staff must familiarise themselves with the UTAS ICT Services and Facilities Use Agreement (PDF 51.5KB) in regard to the appropriate use of this service.

Support commitments

Our commitment

Service owner

Associate Director, Service Delivery & Support.

Funding model

This service is centrally funded.