UTAS Home › › Information Technology Services › Websites & Social Media › Website Development - Custom
ITS through Web Services provides UTAS organisational units a website development service. All UTAS website development must be undertaken via this service.
Under the Web Publishing Guidelines (PDF 478.7KB), websites hosted with UTAS that do not meet the Category 1 guidelines will be classified in another category - 2, 3, or 5.These sites are not in the standard UTAS design template. All work on sites in these categories is subject to cost recovery charges.
This service does not include:
| Support hours |
Mon – Fri, 8:45am – 5pm AEST and AEDST, excluding prescribed public holidays. |
|---|---|
| Support method |
Contacting the Service Desk. |
| After hours |
Currently no provision for after-hours support. |
| On Call support |
Currently no provision for on-call support. |
| Measure | Target |
|---|---|
|
Reliability |
Website availability 98% of time; this only applies to outages within our control. |
|
Responsiveness |
Refer to Service Desk. |
|
Resolution |
Refer to Service Desk. |
Associate Director, Service Delivery and Support.
Cost recovery.
Authorised by the Chief Information Officer
26 February, 2013
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