Student Frequently Asked Questions

Frequently Asked Questions – FAQ.

If you have read through this site and still have not been able to resolve your issue, please report the problem using the Lectopia problem reporting tool. Click on the link: Report a problem with this recording underneath your recording.

1. I cannot find Windows Media and QuickTime streaming formats

Lectopia at UTAS no longer provides QuickTime and Windows Media streaming formats. Streaming media is only provided through Flash which is a more reliable and accessible format.

2. The recording will not play in QuickTime Player

Make sure you have the latest QuickTime Player software installed (http://www.apple.com/quicktime/download/)
Ensure that QuickTime Player is configured correctly (http://www.apple.com/quicktime/troubleshooting/)

3. I am unable to download the lecture recordings

There are two possible issues here:

The unit may not provide download versions of your lecture recordings as this is an optional feature enabled by your lecturer. To confirm that your unit does provide download versions – on the recordings page ensure that there is a download pull down menu in addition to the standard Flash Media pull down menus. You are only able to download recordings by using the Download pull down menu.

If your unit provides download versions of the lecture recordings – you will be able to access the download pull down menu. After choosing a download format from the pull down menu a new smaller window will popup. If you do not see a smaller window appear you likely have a pop-up blocker enabled that is blocking this window. Ensure your web browser is configured correctly for Lectopia and MYLO by accessing the support document for more information- http://www.utas.edu.au/coursesonline/configure-browser.htm

4. The lecture recording plays for a while then cuts out

This can occur when accessing streamed versions of the lectures as they rely on a good internet connection between your computer and the streaming server. We suggest the following may help:

Access the lecture recording later in the day
Access the download version (if your unit provides this facility)
Access a lower quality recording

5. The lecturer cannot be heard or is very faint

This most common cause of quiet recordings is the lecturer not wearing a lapel microphone and walking away from the lectern while the lecture was being recorded. You should report a problem with the recording so Lectopia support can check this problem, record this issue for others accessing the recording and notify the lecturer to reduce the rate of this occurring.

It is also possible that this lecture was pre-recorded using a portable recording device. The recordings from these devices tend to have a volume that is significantly lower that those recorded in the Lecture Theatre. Please submit a problem report so this can be investigated and rectified if possible.

6. Internet Explorer blocks the download when accessing the slides for printing

Make sure your web browser is correctly configured for using Lectopia and MYLO. See the support document (http://www.utas.edu.au/coursesonline/configure-browser.htm) for more information. Make sure in the trusted sites section – you also click custom level and make sure you have file downloads enabled.
Try accessing Lectopia by using Mozilla Firefox as your internet browser.

7. There are no PowerPoint slides to go with this lecture

It is the lecturer’s responsibility to make lecture slides available with lecture recordings. It may be the case that there are no slides, the lecturer has not uploaded slides yet, or the lecturer does not wish to make slides available for this particular lecture. Please contact your lecturer regarding this issue.