What is Voicemail ?
Voicemail is a centralised recording facility
that allows you to access voice messages, left when you have been unavailable
to take phone calls personally. Voicemail is available from every University
telephone extension at a cost of $1.00 per month and can be set
up once your School / Department Head grants approval. To apply for
voicemail please speak to the voicemail contact
in your area.
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Advantages
of Voicemail
-
Voicemail enables users to retrieve, send and manage voice
messages 24 hours a day, 7 days a week from any tone dial telephone
in the world.
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Voicemail can store an unlimited number of voice messages for
up to 14 days.
-
Voicemail records messages of up to 5 minutes in length.
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Voicemail does not require any extra equipment or phone lines.
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Incoming calls can be diverted to voicemail :
o on ‘No Answer’
o on ‘Busy’
o on both ‘No Answer’ and ‘Busy’
o immediately (without ringing)
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Several extensions may share one voice mailbox.
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Several voice mailboxes may share one extension.
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How to
Set Up a Voice Mailbox
Step 1 : Handset
The setup of your voice mailbox depends on the type of handset
you have:
-
From an analogue or digital handset (on the Ericsson PABX), dial 6100.
-
From a Cisco IP phone, press the Messages
button.
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If ringing from outside the University you will be prompted
for your mailbox number then your security code. Your mailbox
number is your four-digit extension number.
step 2 : Security Code
-
When prompted, enter 0000, the default security
code for a new mailbox. If the code is not accepted please contact
Voice Communications staff on 6191.
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Enter a new security code of your choice (between 4-15 digits)
and verify it when prompted.
Step 3 : Greeting
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When prompted, record your name. This does not form part of
your voicemail greeting. (It is heard by the sender when posting
a message direct to another mailbox and confirms that the message
will be delivered to the intended recipient).
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Record your voicemail greeting using the same style as you would for an answering
machine.
-
Your greeting can be changed at any time to inform callers
when you will be out of the office etc. Access voicemail (call
6100 or press the Messages button) and press
3132 to change your greeting.
Step 4 : Logout
Press * * * * to logout of your Voice mailbox and then go to final step :
Step 5 : Diversions
Even though your Voice mailbox setup is complete,
your missed phone calls still need to somehow divert to Voicemail and there are three options,
outlined in the table below :
Voice Mail Box Set up Options
| Type
of Diversion |
Characteristics |
Comment |
| 'No Answer' (NAN) |
Diverts to Voicemail after 5 rings at
your extension. |
The most popular option. |
| 'No Answer and Busy'
(NAN & BSY) |
Picks up messages when you are on the
phone or away from the phone. |
Disadvantage in that call-back cannot be used. |
| |
Diverts immediately
to voicemail. |
Useful to override your normal 'No Answer'
diversion. |
-
The NAN and NAN & BSY options can only be programmed
by Voice Communications staff. Email your choice to communications@utas.edu.au
and it will be programmed by the end of the same working day.
-
You can program the FME option yourself from an extension on the Ericsson PABX.
Key in *21*6100# and hangup. All calls to your extension
will divert immediately to voicemail. Your phone will not ring,
nor will it pling (audible Message Wait Indication).
To cancel the diversion, key in #21# and hangup.
-
If you have a Cisco IP phone press the Forward
button and then the Messages button. Press Forward
to cancel the FME diversion.
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Message
Indication & Retrieval
From Your Own Extension
Analogue phones:
Analogue phones (e.g. Ericsson handsets with an R
button) will give off a short, sharp 'pling' every 5 minutes when
you have voice mail waiting. If an immediate diversion such as
'Follow Me' is in force, the pling is suppressed. The pling can
be turned off permanently by Voice Communications staff.
To listen to your message(s) dial 6100 and when
prompted, enter your security code.
Digital phones:
Your digital phone can be programmed to give off a 'pling' when
a message is waiting. Alternatively, the Message Wait
button will flash. Digital handsets with a display window will also
exhibit Message Waiting text.
To listen to your message(s) press the Message
Wait button (if activated). Otherwise dial 6100, enter
your security code and follow the prompts.
IP phones:
When there is voice mail waiting on your Cisco IP phone the
red indicator on the hand piece will light up. 7940 and 7960 Series
Cisco IP phones will also display a flashing message icon next to
the line button.
To listen to your message(s) press the Messages
button, enter your security code and follow the prompts.
From Another Extension within the University
Access voicemail following the instructions above, then press *#.
From Outside the University
- Use one of the regional access numbers listed below:
6226 6100 Hobart and surrounding areas
6324 6100 Launceston and surrounding areas
6430 6100 Burnie and surrounding areas
-
Enter your mailbox (extension) number.
- Follow the prompts.
NOTE: Voicemail messages resulting
from calls to your extension will only be delivered to your
mailbox, regardless of any diversions in place.
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Menu Options
When retrieving messages from your own voice mailbox:
When playing a message from your own voice mailbox:
Quick Reference
The following guides are in printer-friendly PDF format. You will
need a version of Acrobat Reader for PC
or Macintosh.
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