If you are having trouble with something in MyLO this is a good place to come to find out whether it is a problem unique to you, or if it is a common issue. Please note that the issues detailed below are applicable only to the new MyLO in the Desire2Learn learning environment.
‘Work-arounds' will be provided for each issue where possible.
If you are aware of an issue with MyLO, or have any comments or suggestions, please let us know by sending an email to firstname.lastname@example.org.
If you have previously been a staff member and are now studying you may have issues with your account in MyLO.
Please contact the Service Desk with this information and the problem will be looked into for you.
If you are receiving an error message upon logging into MyLO stating you are not Authorised please try resetting your password.
If you still continue to have problems accessing MyLO please contact the Service Desk: email@example.com
Apple has stopped running programs written using older versions of Java in their browsers. This will affect users who are attempting to access Online Rooms (Collaborate) within MyLO. If you are having issues please download the latest version of Java that has just been released (version 1.7.0_13 for OS X Lion). If you are using Snow Leopard please update your Java via the Apple menu.
The University of Tasmania recommends using the latest version of any the following browsers for the new MyLO:
Please note that MyLO may be used on other browsers but we cannot guarantee the functionality will perform as required.
Please visit the System Requirements page for further information.
We are currently investigating the possibility of integrating WebDav with the Desire2Learn learning environment. In the meantime, it is possible to upload multiple files and folders to MyLO by zipping them up together, and then unzipping them within MyLO’s Manage Files area.
Authorised by the Head, Tasmanian Institute of Learning & Teaching and the Associate Director, Service Delivery & Support
18 February, 2013