University of Tasmania, Australia

UTAS Home | UTAS Staff | UTAS Contacts

Clearing Your Browser Cache

UTAS Home ›  › Learning and Teaching Online › Known Issues  › Clearing Your Browser Cache

Internet Explorer (Windows)

  1. Click Tools > Internet Options.

  2. Click the General tab.

  3. Proceed to the next steps (applicable to your browser version).

Internet Explorer 5 and 6

  1. In the Temporary Internet files section, click Delete Files. A confirmation dialog box appears.

  2. Check Delete all offline content and click OK to confirm.

  3. In the Temporary Internet files section, click Settings.

  4. Ensure the Every visit to the page option is checked and click OK to confirm.

  5. Click OK to save your changes and exit the Internet Options dialog box.

Internet Explorer 7

  1. In the Browsing history section, click Delete. A new dialog box appears.

  2. In the Temporary Internet Files section, click Delete files, and then click Yes to confirm.

  3. Once the files have been deleted, click Close to save your changes and return to the Internet Options dialog box.

  4. In the Browsing history section, click Settings.

  5. Ensure the Every time I visit the webpage option is selected, and then click OK to confirm.

  6. Click OK to save your changes and exit the Internet Options dialog box.

Mozilla Firefox (Windows)

  1. Logout of MyLO.

  2. Click on Tools and select Options.

  3. Click on the Privacy tab.

  4. Under Private Data, click the Clear Now button. The Clear Private Data window appears.

  5. Ensure that Cache and Cookies are ticked. (Don't tick any options that you do not want to clear.)

  6. Click the Clear Private Data Now button.

  7. Click OK.

  8. Quit Mozilla Firefox

  9. Restart Firefox. Thereafter try accessing MyLO.

Safari (MAC OS X)

  1. Logout of MyLO.

  2. Click on Safari and select Empty Cache.

  3. Click to select the Empty button.

  4. Click the Safari menu and select Preferences.

  5. On the Security tab click to select Show Cookies.

  6. Select Remove all.

  7. Select Done.

  8. Quit Safari

  9. Restart Safari. Thereafter try accessing MyLO.

Mozilla Firefox (MAC OS X)

  1. Logout of MyLO.

  2. Click on Firefox menu and select Preferences.

  3. Click on the Privacy tab.

  4. Under Private Data, click to select the "Clear Now..." button.

  5. Ensure that Cache and Cookies are ticked.

  6. Click to select the "Clear Private Data Now" button.

  7. Close the window.

  8. Quit Mozilla Firefox

  9. Restart Firefox. Thereafter try accessing MyLO.