University of Tasmania, Australia

Late enrolments

Students who enrol late will gain access to MyLO units when their enrolment details are updated on the student system by Student Administration. If a Unit Coordinator wants to provide a student with access before their enrolment details are finalised, they can add the student using the MyLO Manager .

Password problems

Staff and students access MyLO using their email account names [the bit before the @] and password. New students have their email account name and password printed on their enrolment statement. If staff or students forget or want to change their password, contact the Service Desk. Passwords may be changed on the UTAS Change/Sync Password page. The URL is https://password.its.utas.edu.au/.

Units not appearing on MyLO course list

Not all units offered at UTAS have an online component, therefore will not appear in a student's MyLO Course List. Some units may not appear due to the following reasons:

1. Students have made a recent variation to your enrolment
2. The unit may not yet be available to students
3. There is an issue with the students enrolment

Most of these issues can be resolved by asking the student to :

1. Check their enrolment at eStudent Centre URL is http://www.studentcentre.utas.edu.au/estudentcentre
2. Check units currently available online in MyLO at Current Units Online URL is https://mylomanager.utas.edu.au/cgi-bin/locsitePublicSearch.pl

Materials not visible to students

Other than not being registered as enrolled in the student administration system, or the course not yet officially released through MyLO, students may not be be able to see their online unit because of release settings. Check in the Selective Release Map that the materials you want students to access are:

• Available
• Visible
• Meet any selective release criteria

Browsers

For information on compatible browsers and browser settings ask the students to select the 'Check Browser' link from the MyLO homepage after logging in.

Checking students can use your online course

We highly advise you to spend some time in the first week demonstrating and checking that students can:

• access your online unit
• navigate their way around
• use the various MyLO tools you have provided.

If this is can be done in a computer laboratory all the better.

Student face-to-face training

General student IT training is scheduled to start in week 2 of each semester and includes general information about accessing and using MyLO. Course timetables are available from the Service Desk.

Students who participate in the UniStart enabling program will also receive training in using MyLO.

Handling student queries

Student enquiries about MyLO should be directed to the Service Desk (ph 1818).
Enquiries by staff regarding MyLO should be directed to (ph 1818 or email: mylo@utas.edu.au).