The Library, and the University, use surveys to gather feedback on the services we provide. These surveys are your chance to formally tell us what you think of our resources, our services, how we communicate with you and what you think we could do better.
Results of other University surveys, including SETL and external student surveys, are analysed and reported by the Student Evaluation, Review and Reporting Unit (SERRU).
This survey tells us what is important to Library clients and how well they think the Library is performing. It helps us identify areas where we need to improve our performance. We can also compare our results against those of previous years and against other university libraries that use the same survey.
We would like to thank the more than 2000 clients who participated in our borrowing rules survey in May.
Your thoughts, ideas and opinions have greatly assisted us in shaping the new borrowing rules which were introduced in late-November when our new Library Management System went live.
We have used the information from this survey, in conjunction with that gathered from Library staff focus groups and a scan of related key trends within other Australian university libraries, to develop a new set of borrowing rules that aim to improve services, remove barriers, and enhance ‘Do It Yourself’ functionality for all UTAS Library clients.
Some of the results from our survey that you will see reflected in the changes to our borrowing rules include:
We would also like to thank you for the many positive and encouraging comments provided via the feedback section of the survey, such as:
“Staff have always been very helpful und understanding for the hours they make the library available – they deserve a medal. I thank you all.”
“I think the library does a wonderful job. I really appreciate the friendliness of the staff (even when my books are a little overdue).”
“I think the staff are WONDERFUL and extremely helpful. They've even helped (without being asked) when they've overheard me struggling with the check out machine thingy.”
UTAS Library surveyed staff and student researchers during October and November, 2011, to seek evidence of whether or not existing Library services were relevant to their needs and to identify future directions for the Library's research support.
We know Library services are vital to your study, teaching and research and we encourage you to tell us what you think of what we do for you and how we go about it.
You can tell us what you think by:
The Library responds to your issues in a number of ways and if we cannot deal with them immediately we will attempt to address them in our Library and Committee plans.
Authorised by the University Librarian
14 January, 2013