University of Tasmania, Australia

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Surveys and feedback

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Surveys

The Library, and the University, use surveys to gather feedback on the services we provide. These surveys are your chance to formally tell us what you think of our resources, our services, how we communicate with you and what you think we could do better.

Results of other University surveys, including SETL and external student surveys, are analysed and reported by the Student Evaluation, Review and Reporting Unit (SERRU).

Library Client Survey

This survey tells us what is important to Library clients and how well they think the Library is performing. It helps us identify areas where we need to improve our performance. We can also compare our results against those of previous years and against other university libraries that use the same survey.

Previous client surveys

Survey on Borrowing Rules May 2012

We would like to thank the more than 2000 clients who participated in our borrowing rules survey in May.

Your thoughts, ideas and opinions have greatly assisted us in shaping the new borrowing rules which were introduced in late-November when our new Library Management System went live.

We have used the information from this survey, in conjunction with that gathered from Library staff focus groups and a scan of related key trends within other Australian university libraries, to develop a new set of borrowing rules that aim to improve services, remove barriers, and enhance ‘Do It Yourself’ functionality for all UTAS Library clients.

Some of the results from our survey that you will see reflected in the changes to our borrowing rules include:

  • 65.2% of responses from Undergraduate clients favouring a longer loan period than two weeks
  • Nearly 60% of responses from Undergraduate clients favoured more than the previous five item limit
  • The most popular response in regard to penalties was that they should only apply if an overdue item has been requested by someone else
  • 63% of responses felt that fines should be paid as the fine is accrued
  • Nearly 60% of staff were in favour of being allowed to borrow print serials

We would also like to thank you for the many positive and encouraging comments provided via the feedback section of the survey, such as:

“Staff have always been very helpful und understanding for the hours they make the library available – they deserve a medal. I thank you all.”

“I think the library does a wonderful job. I really appreciate the friendliness of the staff (even when my books are a little overdue).”

“I think the staff are WONDERFUL and extremely helpful.  They've even helped (without being asked) when they've overheard me struggling with the check out machine thingy.”

Survey of Researchers 2011

UTAS Library surveyed staff and student researchers during October and November, 2011, to seek evidence of whether or not existing Library services were relevant to their needs and to identify future directions for the Library's research support.

Report of results of the Library Survey of UTAS Researchers, November 2011 (PDF 73KB)

 

Feedback

We know Library services are vital to your study, teaching and research and we encourage you to tell us what you think of what we do for you and how we go about it.

You can tell us what you think by:

  • using our online Ask us form
  • visiting one of our libraries - and talking to any of our friendly staff or using the suggestion box to give your feedback
  • contacting a liaison librarian in your Faculty or subject area - they can help with Library services and information resources to support research, teaching and learning

The Library responds to your issues in a number of ways and if we cannot deal with them immediately we will attempt to address them in our Library and Committee plans.