Document Delivery

"I really love the document delivery service as I usually get the book in a short period of time. It is really helpful for my study and research. Keep up the excellent service!"

-Library client survey
New Clients
  • Register to use Web form if you are a new client

Once your registration is processed you will receive your login details by email within 1-2 working days.


  • You will need your Staff/Student "User ID" and your current Document Delivery Account "Password".
  • For password queries or expired accounts, phone or email the Document Delivery Service.
  • Your Document Delivery account will expire in line with your enrolment or employment contract. If you receive a expired account message please contact us and we will reactivate your account.

Please note:

If the University Library does not have the items you need, eligible users can request them through the Document Delivery Service.

  • University of Tasmania staff and PhD, Masters, Honours, Graduate Diploma and Graduate Certificate students have access to the Document Delivery Service
  • Honorary Research Associates and visiting academics
  • Clinical Academics for the Faculty of Health can use the Document Delivery Service for items required to support their teaching and research
  • AMC final year research students

For further information contact the Document Delivery Service.

Print the Document Delivery bookmark (PDF 151KB)

Before placing a request for a document delivery item:

  • Search Library's Catalogue to confirm we do not have an item holdings for the title you require
  • Search BONUS+ to see if the book loan is available via this service
  • If the item you require is a journal article, check to see if the library has an electronic full text version available. The list of individual electronic journals available to Library users located on the eJournals page.

Place your requests via our online web requesting interface. This system allows registered eligible students and staff to submit and track requests. It is important that you give a full and accurate citation for the material you want. Provide the full title, author’s name, volume/issue and publication date. Requests not meeting these minimum requirements may be rejected and returned to requestor for more detail.

  1. Search and Request – enter search terms, click SEARCH
  2. Click Get it! on your required title. Request form is automatically populated with the item information
  3. For copies, enter details for article or chapter in fields under Part Details
  4. Indicate if your request is RUSH, by following the instructions on the request form (extra charges apply)
  5. Click REQUEST and accept Copyright prompt (for article and chapters)
  6. Use 'Create request' link for a blank request form if you cannot locate the item you want via searching

For more help please see our Step by Step user guide (PDF 767.5 KB

Service Level Cost (inc. GST)Time frame


No charge

Copies: 2-5 working days

Loans: 10 – 14 working days within

Australia and New Zealand.


Copies: $19.80

Loans: $28.90 (within Australia only)

24 business hours to ship item or advise non-fulfilment.

Loans can take up to 2-3 working days to arrive.

Where a Standard request is not available from Australian/New Zealand suppliers extra charges may apply. These are reported back to the borrower for authorisation to proceed. On fulfilment of the request the extra charge will be passed on to the client for personal payment or, if approved, by periodic back-charging to the School.

If your request is Rush, please indicate who will pay the cost at the time of submission to speed up processing. Prepayment before supply is never required.

Collection and delivery

Copies are delivered electronically via Document Delivery Account, under ‘My Requests’, an email will be sent to you notifying you when a document has arrived. It is important to save/download your PDF files within 30 days, under Copyright law we are required to permanently remove documents from our server after this period. Occasionally documents are sent to you as email attachments.

If there is no PDF link on your request, or attachment via email, the print document has been sent to your School/Department via the UTAS internal mail.

Loans are held for collection at the library service point you specified on your registration as your ‘pick up’ location. Loans for Flexible Library Service clients are posted to their designated address.  A supplying library may stipulate a loan to be for use in the library only. In order to maintain good relations with the interlending community, we must observe these restrictions.

Talk to the Document Delivery staff if you need to make special arrangements for collection or delivery of items.

Loaned materials are subject to replacement costs for loss or damage, charges will vary between supplying libraries. Under the InterLibrary code replacement copies are not accepted.

Return and renewal

Return your loan items to the most convenient UTAS library service point on or before the due date. We request where possible that loans are placed into the "Reserve Returns bookdrop".

Please do not return loan items via the University mail system or Australia Post, unless you are a registered Flexible Library Services client.

For Renewals, please place the renewal via your Document Delivery account under 'My Requests' before the due date. Extensions are at the discretion of the supplying library, and so are not automatically granted.

Ask Library to Borrow

Theses belonging to another institution are rarely available for loan, we will try to source the theses for you where possible.

Ask Library to Purchase

A Purchase Suggestion Form is to be completed online, include additional information from the quote provided by Document Delivery staff. In most cases purchased thesis will be added to the Library collection.

You will need to discuss this option with your School Liaison Officer or authorised School representative as to whether the School will fund the purchase.

Purchase it Yourself

  • Australian Theses: contact the Library of the institution at which the thesis was submitted. Purchase costs can be AUD$20.00 - $110.00
  • United Kingdom Theses: via the British Library EThOs service. This service is open access and mostly free. For more information, or to access a title visit the EThOs site
  • American Theses: via Dissertation Express (the link will open in a new window). The cost for 'PDF web download' is US $38.00, other formats are available via Dissertation Express. Please check currency convertor for Australian dollar price
  • European Theses: via DART-Europe. DART-Europe partners help to provide researchers with a single European portal for discovery of electronic theses

The Library will lend items from its collections to other libraries under the terms of the Interlibrary Resource Sharing (ILRS) Code. Individuals should contact their local library and ask staff to place an Interlibrary loan request.

You may send us a request via Libraries Australia Document Delivery gateway (LADD), email, fax or mail.

Document Delivery contacts:

Postal Address: Document Delivery Service
University of Tasmania Library
Private bag 25

ILL Tel: +61 3 6226 2230 (no phone requests)
ILL Fax: +61 3 6226 7890

Document store email address:

ABN 30 764 374 782

Borrowing conditions:

  • Items borrowed from the University of Tasmania Library collections are available for six (6) weeks with a possible extension of loans.
  • Some collections are not available for loan.

University of Tasmania library charges libraries the standard ACLIS/ILRS code charge.

  • Australian libraries may pay via LADD Payments Scheme, credit card (Mastercard or Visa), or cheque.
  • Overseas libraries may pay with IFLA  vouchers, cheque, or credit card (Mastercard or Visa).


All prices are quoted in Australian dollars. All prices include GST, where appropriate.

Service Type Australian Libraries Overseas Libraries


Core: $16.50

Rush: $45.40 (Courier / Express Post)

Core: $30.00 (Airmail)


Core: $16.50

Rush: $33.00 (email)

Core: $24.00 (email)


*pricing for already digitised thesis

$22.00* - $110.00

$20.00* - $100.00

Purchase form [PDF 491.4KB] if you are an individual or a library requesting on behalf of an individual.

Purchase form [PDF 564.9KB] if you are library requesting a copy to be included in your collection.