Document Delivery Information

Who can use the service?

University of Tasmania staff and PhD/Masters students have direct access to the Document Delivery Service.
Honorary Research Associates and visiting academics.
Clinical Academics for the Faculty of Health Science can use the Document Delivery Service for items required to support their teaching and research.
Staff at the Royal Hobart Hospital for their research.
Honours and Graduate Diploma students can use the Document Delivery Service, but each request must be authorised by their School supervisor or authorised School representative. Document Delivery staff send an email to the student, who in turn sends the email to their supervisor. The supervisor then approves the request by forwarding the email to the Document Delivery email address so that the Library staff can action the request.

For further information contact the Document Delivery Service.

How do I request an item?

The online request form is available by clicking on the link below. You login by using your Staff/Student ID number, and your current Document Delivery PIN as the password.

Request form

You MUST register online if you are a new Document Delivery client. You will be sent a password by email within about 24 hours of registration. You can then login using your Staff/Student ID number and the password.

All passwords can be changed by editing "Account Details" in ZPortal.

What can I request and how much does it cost?

You can request loan items such as books, videos, CD’s, music scores, videos, films and theses. Some of these categories may be difficult to obtain, but we can try.

You can request copies of journal articles, chapters and sections from books, conference papers and standards.

There is no charge for:

Loan items up to $15.00
Copies (for retention) up to $15.00

Standard requests costing over $15.00 will be reported back to the borrower for authorisation to proceed. On fulfilment of the request the extra charge will be passed on to the client for personal payment or, if approved, by periodic backcharging to the School.

RUSH requests will always attract an extra charge, of which the Library will only pay the base charge ($15.00).

RUSH requests can only proceed if the item can be located within Australia. They can be filled very quickly – often within one (1) to two (2) days depending on availability.

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Quotas

DOCUMENT DELIVERY QUOTAS TO BE SUSPENDED FOR 2007

From 1st January 2007 we are trialling a suspension of the Document Delivery Service School quotas for the whole year.

However, extra charges above the base charge of $15.00 (from 1st January 2007) will continue to be passed on to the UTAS client or School where appropriate.

We hope to continue with the suspension of quotas past 2007, and to this end we ask that all researchers consider the number of requests being submitted. It would be helpful if supervisors who authorise student requests also monitor the number of requests from individuals. Excessive requesting from researchers could result in a resumption of the quota system.

The Library will continue to monitor Document Delivery usage by sending regular reports to the School contacts on the numbers of requests placed.

Document Delivery Service quotas were first introduced in January 2003 after a decision was made to cap the funding of the Service.

Since that time the number of document delivery requests has fallen, probably due to the increasing number of electronic resources becoming available in full text.

What information must I supply?

Please supply as much information as you can on the request form. The more information we have, the faster we can identify and retrieve your requested item.

First, check the Library's Catalogue to confirm we do not have the item you require. If the item you require is a journal article, you should also check to see if the library has an electronic full text version available. The list of individual electronic journals available to Library users is located at: http://www.utas.edu.au/library/info/ej/
Indicate if your request is RUSH. Submit RUSH requests via the Web form and indicate who will pay the extra charge, i.e., 'Client to pay' or 'School to pay'. Prepayment before supply is never required.
Item details (title, author, publisher) should be as full and as clear as possible. Always include your source of reference, if known.
If requesting films or video recordings for a class screening, make sure you include a proposed screening date and submit your request well in advance of this date. Please note the conditions attached to borrowing films and video recordings - no charge may be made for admission to screenings; films and videos may not be videotaped or otherwise copied; all films must be shown by a competent projectionist.

Collection and delivery of items

Copies

delivered electronically to your 'My Requests' in ZPortal, or, occasionally as e-mail attachments. It is important to save your 'received' documents delivered to ZPortal. The pdf link disappears soon after 30 days. Copyright law requires us to permanently remove documents from our server after a certain period of time. Sometimes, but rarely, a supplier will send a printed version of a requested document. You are still sent a 'received' alert email, but if there is no pdf link on your particular request, and no attachment to your own email the document has been sent to your designated 'Pickup Library' for you to collect.

Loans
Loans are only held for collection at the library service point that you specified on registration as your 'pick up' location, and are not sent out in the internal mail. Loans for Flexible Library Services clients are posted to their designated address.

A supplying library may stipulate that a loan item be for use in the library only. In order to maintain good relations with the Australian interlending community, we must observe these restrictions.

Talk to Document Delivery staff if you need to make special arrangements for collection or delivery of documents.

Extension and return of loan items

Return your loan items to the most convenient library service point that you specify, on or before the due date. We prefer items not be dropped into return book chutes.

If you need to extend the loan period on an item, please contact Document Delivery staff before the item is due back. Extensions are at the discretion of the supplying library, and so are not automatically guaranteed.

Borrowing a thesis

Theses belonging to another institution are rarely available for loan, but we can try for you. Sometimes they are available in microform format as a loan. Usually we would have to purchase a copy which would be added to our Library collection. This procedure can take up to six weeks, or more. To do this you would need to ask your School Liaison Officer or an authorised School representative whether the School would fund the purchase. If so, a Purchase Request Form should be completed and forwarded to the Acquisitions Section of the Library. It is then no longer a Document Delivery responsibility, and we would cancel the request.

If you do not wish the copy to be added to the Library collection you may like to consider buying the item yourself via Dissertation Express. Coverage of titles is mainly from North American institutions. The cost for 'Regular mail delivery' is US $41.00 for an unbound copy (approx. AUD $53.00). Delivery takes 6-8 weeks.

Information for other libraries requesting items from the University of Tasmania Library

The Library will lend items from its collections to other libraries under the terms of the Interlibrary Resource Sharing (ILRS) Code. Individuals should contact their local library and ask staff to place an Interlibrary loan request.

You may send us a request via Libraries Australia Document Delivery (LADD), email, fax or mail.

Document Delivery contacts:

Postal Address: Document Delivery Service
University of Tasmania Library
Private bag 25
HOBART TAS 7001

ILL Tel: 61 3 6226 2230 (no phone requests)
ILL Fax: 61 3 6226 7890
Email: Docdel.Hbt@lib.utas.edu.au

Docstore address: utas.doc@utas.edu.au

Ariel IP 131.217.16.32

ABN 30 764 374 782

Borrowing conditions:

Items borrowed from the University of Tasmania Library collections are available for six (6) weeks with a possible extension of loans.
Some collections are not available for loan, but will lend some AV and videos, if non fiction.
May provide copies of theses pending permission from author.

Charges:

University of Tasmania library charges libraries the standard ACLIS/ILRS code charge.

Australian libraries may pay with ALIA vouchers, cheques, credit card (Mastercard, Visa), LADD Payments Scheme.
Overseas libraries may pay with ALIA vouchers, IFLA ILL vouchers, cheques, credit card (Mastercard, Visa).

All prices are quoted in Australian dollars. All prices include GST, where appropriate.

Charges for Australian libraries (includes requests via Libraries Australia Document Delivery payment service):

Loan: $13.20
Copies: $13.20
RUSH: $26.40 (via Ariel) ; $33.00 (Fax/Courier/Express Post)
Theses: $110.00 (Copies only supplied as PDF file on CD-ROM, pending permission from author)

Charges for overseas libraries:

Loan: $30.00
Copies: $24.00
Theses: $100.00 (Copies only supplied as PDF file on CD-ROM, pending permission from author)