The web requesting interface is called Document Delivery Account. You sign in using your Staff/ Student ID number, and your assigned password after registration.
New clients must register using an online Registration form available on the Document Delivery web pages. A password will be sent by email within about 24 hours of registration on working days.
You can change your password and other client details through the link ‘Account Details’ under the heading ‘Doc Del Account’. If you forget your password, phone or email the Document Delivery service to have your password reset. There is no need to re-register.
(a) The requesting system allows you to do your own searching, and information returned will be entered into the Request Form automatically once you click on "Get it’.
(b) For example, you could do a search for a book title, or a journal title (NOT a Journal article title) before you place a request. Then click on ‘Get it’ and fill in the chapter or journal article title, volume number, page numbers, etc.
There is the option of a blank Request Form under the link called ‘Create Request’ if you cannot find what you want through searching.
The requesting system immediately assigns an ID number once you have submitted your request.
You are able to check the ‘status’ of your requests in your Document Delivery Account under the ‘My Requests’ link. The status messages change as your requests are processed.
A step by step ‘User Guide’ to requesting is now available from the Document Delivery web pages.
