iPad2 winner Masters of Teaching student, Rosalie Wallace from Devonport, receiving her prize
from Wendy Hoyle, the Launceston Campus Librarian
Thank you to the 3640 Library clients who responded to the Library survey and told us what Library services were important to you, where we are performing well and where you think we could improve. Close to two-thirds of respondents were undergraduates, almost a quarter were postgraduates and nearly 10% were staff.
Thank you too to those who took the time to make comments and specific suggestions about the Library. The survey responses and comments are very valuable feedback and we will be developing plans to respond to what you have told us.
Library staff are rated as very high performers by both students and staff. The availability and helpfulness of Library staff is very important to our clients, along with online resources, wireless access and accessing services and resources when you are away from campus.
You also identified some priorities for improvements in our services such as: having more computers available and more facilities for laptops, more quiet places to study, making the catalogue and website easier to use, and increasing the breadth and depth of our online resources to better meet your learning and research needs. We're already taking some actions which will help - additional computers are being moved into Music and Morris Miller libraries, a new silent study area on level 5 of Morris Miller Library has views over the central plaza and a new catalogue search interface will be in place by the end of November.
Overall, our clients perceive a substantial improvement in the Library's services since the last survey in 2010. Our overall performance and satisfaction scores both increased and our results rank UTAS Library in the top 50% of other Australian university libraries surveyed in the last two years.
More information about the survey results is available on our website.
Authorised by the University Librarian
22 January, 2013