1. How do I get my class timetable?

2. I don’t understand my timetable. What can I do?

3. What is my student number and what do I need it for?

4. Where do I get my student ID card?

5. I want to drop one of my subjects. What can I do?

6. I hate this subject. What can I do?

7. How do I use the University email system?

8. How do I find out where my lecture/tutorial is?

9. I tried to borrow at the Library but they said I need a card. Where do I get this card?

10. How do I know which classes to attend?

11. How can I contact my lecturer or tutor outside of class?

12. How do I access computers?

13. How do I get after hours access to the computer labs in the Faculty of Arts building?

14. How do I save my documents?

15. I don’t know how to use computers very well. What can I do?

16. What does the Service Desk do and how can I contact them?

17. What do I do if my Library books are overdue?

18. How do I arrange parking on campus?

19. Where can I get food and drinks on campus?

20. What can I do if I am being harassed or bullied?

21. I am having trouble meeting people. What can I do?

22. How do I find out when and where to go for my exams?

23. What do I do if I have a timetable clash?

24. What do I do if I have an exam timetable clash?

25. How do I find out my final results for a unit?

26. What is the Student Association?

27. What is the Tasmanian University Union?

28. What is the Flexible Education Unit?

29. How do I use the Library?

30. I have a disability / ongoing medical problem which is affecting my study. Who do I see for assistance?

1. How do I get my class timetable?
The easiest way to sort out your timetable for Conservatorium units is to consult the printed version that is posted on the school's academic noticeboard. Alternatively you can download a personal copy.

For all other units: go to the University home page at http://www.utas.edu.au. Click on the "Current Students" option. Under the heading "Student Information", click on the option "Class Timetable". You can search under your student number or under the unit code. The easiest way to view your timetable for Sandy Bay and Art School units (once you have enrolled) is to select the options to view the current semester only and your campus only. This cuts back on extra information on the screen.

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2. I don’t understand my timetable. What can I do?
Each Conservatorium unit will usually require three hours of classroom contact weekly. The sessions will either be a one two-hour lecture and a one-hour tutorial/workshop each week or two ninety minute lecture/practicals weekly.

The exception to this is the Major Study/Practical Study units (FCM & FCP coded units). For these units students have an individual lesson with their major study tutor (arranged between student and teacher) and a weekly ninety minute performance/composition class. Students in these units are also required to attend an number of concerts throughout the semester

Please note: students are required to maintain 90% attendance in each unit. Absence due to illness may be excused but students missing more than three weeks in any unit are counselled to withdraw from the unit. Students falling below 75% unexcused attendance will be excluded and so fail the unit.

If you are still confused, ask the unit coordinator of the each unit.

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4. Where do I get my student ID card?
From Student Administration. Click here for campus maps http://www.utas.edu.au/dept/ams/campus_maps.htm

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5. I want to drop one of my subjects. What can I do?
You can withdraw without academic penalty or incurring a HECS debt if you withdraw officially before the Census Date which is Friday 15th April in 2005 (check the Census date on the University Key Dates webpage http://www.admin.utas.edu.au/ac_serv/dates.html ) Contact the Shan Deng, a Conservatorium sub-dean to discuss withdrawal.

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6. I hate this subject. What can I do?
You have several options depending on the nature of your problem. If you are having trouble understanding the material, or you are not coping with your assessment, you should talk to either your lecturer or the unit coordinator. They can give you personal assistance. If you are having trouble with note taking, study skills or writing essays, you can also ask the Flexible Education Unit or FEU http://www.utas.edu.au/feu/ for assistance. If you are having personal problems, contact the Student Counselling service http://services.admin.utas.edu.au/counselling/contacts.html . It might also help to talk to your mentor.

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7. How do I use the University email system?
The University provides a free web-based email system for all staff and students. This system is usually referred to as webmail. You can check your webmail from any computer that has access to the internet. You don’t need to have Outlook or Eudora or any other email program installed on your computer. You must check your university email regularly. The University, including your unit coordinator, will contact you via email from time to time. It is your responsibility to check your email. You can check your email at http://webmail.utas.edu.au/. You will be given your University email username and password on your Enrolment Statement. If you don’t know your username or password, contact the Service Desk.

You can arranged to have the mail sent to your University account forwarded to your personal account. To do this

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8. How do I find out where my lecture/tutorial is?
You can get the room numbers from your Class Timetable. If you can’t find the room, you can ask the Conservatorium's security office, or at the Service Desk in the Library.You can also ask at the TUU offices on the Sandy Bay campus. These places all have maps available and can point you in the right direction. You can also download maps here: www.utas.edu.au/dept/ams/campus_maps.htm

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9. I tried to borrow at the Library but they said I need a card. Where do I get this card?
Your Student ID Card allows you to borrow from the library and store printing and photocopying credit. You can get your ID card from Student Administration.

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10. How do I know which classes to attend?
You will get an Enrolment Statement early in the semester. This will confirm the units you are enrolled in. If there is a problem, you need to contact your one of your sub-deans Shan Deng or Heather Monkhouse, or the Faculty Officer, Yvonne Bottomley as soon as possible. Once your enrolment is confirmed, you can check the Conservatorium Timetable to find out where and when your classes are.

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11. How can I contact my lecturer or tutor outside of class?
Your lecturer will advise you of his or her contact details during the first lecture. Lecturers have many responsibilities which take them out of their office and even off-campus. For this reason it is usually best to first contact your lecturer via email. Check your unit outline for this email address, or check the email directory on the University website http://www.utas.edu.au/contacts.html. Most lecturers also have student consultation times when they will be available in their office. These times will sometimes be in your unit outline and are usually posted on the individual lecturer’s office door. If your problem is urgent, you can ask the Conservatorium’s office staff and they may be able to contact the lecturer on your behalf.

You should realise that University staff are not on call after regular office hours. You must not expect an immediate answer to your email or phone call if it is after 5 or on the weekend. You will be contacted on the next working day if possible.

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12. How do I access computers?

The Conservatorium's computer lab is located on the ground floor, room G-2. You will need your email user name and password to access these computers. Your email user name and password will be on your Enrolment Statement. If you don’t know your emaile username and password, contact the Service Desk.

You can also use the Arts Computer Lab (ACL) on the 3rd level of the Arts building, for which you will need your email username and password. There are also computer labs in the Morris Miller Library, in the Cafeteria and in the Student Association building. You will need your emails details to login into all of these computers. You may find this map of computer lab locations handy.

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13. How do I get after hours access to the computer labs in the Faculty of Arts building?

You will need to contact Ann Barker in the Dean’s office on the 5th floor of the Arts building.

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14. How do I save my documents?

The easiest and safest option is to purchase a USB thumb or flash drive. You can get one from the Coop bookshop for about $70. They hold heaps of documents and are far more reliable and sturdy than a floppy disk. One should last your entire degree. You can also burn a copyof your work onto CD.

BE AWARE that floppy disks are notoriously unreliable and for this reason the computers in the Conservatorium's computer lab do not have floppy disk drives. Also, you cannot use a dead floppy disk as an excuse for handing in late assessment. It is your responsibility to ensure you have a backup copy of your work.

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15. I don’t know how to use computers very well. What can I do?

Contact the Service Desk for general information about how the University’s computer systems work. For training contact the FEU.

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16. What does the Service Desk do and how can I contact them?

The Service Desk is the combined University Information Services and Library contact point for problems and enquiries. You can talk to the Service Desk assistants if you have problems logging onto a university computer, or checking your uni webmail or WebCT. You can also ask about general library queries. You can contact the Service Desk in person at the Library, by email on servicedesk@utas.edu.au or phone on 1800 304 903.

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17. What do I do if my Library books are overdue?

Contact the Library straight away to arrange a loan renewal. You can do this over the phone or by email.

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18. How do I arrange parking on campus?

Parking at all campuses is usually limited. For information on how to access parking and how to pay for it, go to http://www.admin.utas.edu.au/HANDBOOKS/UTASHANDBOOKS/STUDINFO/park.html

Conservatorium students need to complete the Conservatorium Students parking form.

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19. Where can I get food and drinks on campus?

At teh Conservatorium the catering services are provided by the student organization (TUU). This organisation provides a range of outlets at all the Hobart campuses ranging from cafés to cafeterias. Hours of opening may be limited after working hours and outside of semester times so you may have to bring your own food and drinks.

At the Conservatorium the student's cafetaria is open during the teaching semseter from the hours of 11am-2pm.

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20. What can I do if I am being harassed or bullied?

Contact the Counselling Service provided by Student Service http://services.admin.utas.edu.au/counselling/

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21. I am having trouble meeting people. What can I do?

It usually takes some time to settle into the routine of University life. Sometimes this makes it difficult to meet people. You have a few options. You can try setting up a study group. Ask your lecturer to help you arrange this via notices on the academic noticeboard. Study groups can be particularly useful for part-time or combined degree students who may lack other opportunities to get together with fellow students at the Conservatorium. You can also join one of the many clubs and societies offered by the student organisation on the Sandy Bay campus http://services.admin.utas.edu.au/stud_orgs.html.

If you just need to talk to someone about the challenges of university life, try contacting your first year mentor. And you can always try talking to the person sitting next to you in the lecture or tutorial, as many people will be in the same situation as you.

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22. How do I find out when and where to go for my exams?

Your personal exam timetable will be available on the University’s website at http://student.admin.utas.edu.au/coursesenrolment/.

All major study exams are scheduled by Heather Monkhouse and posted on the Conservatorium's Academic noticeboard. You should check your exam timetable with this schedule to make sure you don’t have any clashes. If you do, contact her as soon as possible.

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23. What do I do if I have a timetable clash?

Contact Heather Monkhouse for any timetable clashes. She can advise you of any options you may have for juggling classes. Alternatively, you could consider changing your enrolment and she will help you with that too.

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24. What do I do if I have an exam timetable clash?

Your personal exam timetable will be available on the University’s website at http://student.admin.utas.edu.au/coursesenrolment/. You must check your exam timetable to make sure you don’t have any clashes. If you do, contact Heather Monkhouse the Undergraduate Studies coordinator as soon as possible.

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25. How do I find out my final results for a unit?

You final results are usually available a couple of weeks after the end of the exam period. They are made available via the University’s website at http://student.admin.utas.edu.au/coursesenrolment/. You will need your email username and password. If your result is not available, contact the unit coordinator as soon as possible.

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26. What is the Student Association?

The Student Association or SA is the Launceston-based student organisation. Student organisations provide a range of services and resources for students. For more information go to http://services.admin.utas.edu.au/stud_orgs.html

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27. What is the Tasmanian University Union?

The Tasmanian University Union or TUU is the Hobart-based student organisation. Student organisations provide a range of services and resources for students. For more information go to http://services.admin.utas.edu.au/stud_orgs.html

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28. What is the Flexible Education Unit?

The FEU, or Flexible Education Unit, provides a range of services and resources to support teaching and learning at the University. For students, the most useful assistance is likely to be the comprehensive first year website http://www.firstyear.utas.edu.au/. In particular, check out the Getting Ready for Study section http://www.firstyear.utas.edu.au/messages/readyforstudy.html

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29. How do I use the Library?

Many students are intimidated by the Library when first starting out at University. It is important to realise that the Library is there as a resource for you, and that the staff of the Library want to help you. You can get a lot of information from the Library website, which has sections on training and help http://www.utas.edu.au/library/assist/index.html. If you would prefer to ask things in person, visit the Library and ask the Service Desk to explain how the Library works. They can refer you to the Reference Librarian if you have specific research questions. Don’t forget, you can ask as many questions as you need to. You should try to become confident and familiar with the services and resources provided by the Library in your first year. For sociology students in particular, your academic success will depend on how well you can access the resources provided by the Library.

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30. I have a disability / ongoing medical problem which is affecting my study. Who do I see for assistance?

Contact the Disabilty Service section of Student Services: http://services.admin.utas.edu.au/disability/. Doug McGinn can help you out in Hobart. His phone number is 6226 2381. You should also talk to the unit coordinator about any special requirements.

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