The Learning Systems Support Officers provide a technical support role as well as undertake the unit migration from the old MyLO to the new MyLO.
Hi all! My name is Bess Swinton and I am based in Hobart.
My first full-time position was as a Library Assistant with the UTAS Library in Hobart. I then moved to Launceston and started working for ITS Web Services as a Web Services Support Officer. In this role I constructed websites for UTAS clients and liaised on structure, designs and accessibility. I also delivered training in the web management systems to UTAS staff at the Launceston and Burnie campuses.
In 2011 I commenced work as a Learning Systems Support Officer with MyLO. I like the refreshing layout and ease of navigation in MyLO. I completed my first degree in information management online so I am enthusiastic about the learning opportunities and tools now available to make education more engaging online. I have recently changed my work hours to part-time as I am now studying towards my Bachelor of Paramedic Practice!
I enjoy travelling, lapidary, calligraphy, volunteering for the emergency services and spending time with my family.
Hi, my name is Brooke and I have over 5 years IT experience ranging from the Mining Industry to the Higher Education Sector. I am currently employed within ITS on the MyLO 2012 project as a Learning Systems Support Officer. Prior to MyLO I worked for BHP Billiton as an Information Systems Support Officer and came to UTAS during 2008 to work in the Service Delivery and Support area.
My work areas of interest are:
I take pleasure in supporting people to learn and understand technology and enjoy encouraging the positive aspects of embracing change. I enjoy building mutual and influential working relationships, through establishing open and honest communication and installing trust and inspiration within individual team members.
What do I like about the new LMS you might ask…
I like that the new MyLO presents greater flexibility through the tools which it offers and its ease of use and accessibility. I also like that it acts as an integrated community through functions such as its integrated email system and community spaces and tools.
My personal interests are:
Hi my name is Michael. I live in Bellerive on the sunny eastern shore.
I have been associated with UTAS since 2006 where I studied a combined Bachelor of Computing and Science degree. After graduating at the end of 2009 I started a position within IT Services working on the Service Desk. In 2011 I took over the role of Team Leader on the Service Desk until I was seconded onto the MyLO project at the end of 2011.
With my experience in technical support I am interested in providing assistance for users of the new learning environment during the project. I also have a good technical background and am interested in ˜getting under the hood" of the new LMS.
The thing I like most about the new LMS are the Web 2.0 features; the ability to search and link to YouTube, the drag and drop course design tool and the seamless integrations with existing UTAS systems.
Outside of work I enjoy camping, fishing and boating. I also enjoy music, going to live gigs and festivals. Earlier this year I was lucky enough to see one of my favourite bands perform live, The Foo Fighters which was an amazing experience.
I live in South Hobart.
Before I came to UTAS, I have previously been a Teacher's Aide, a Family Day Carer and a Systems Librarian. I initially came to work with Web Services in the University to create web sites; as one of the many jobs I did as a Librarian was to look after the State Library's website which uses the same software. I then moved into supporting MyLO.
My specific area within MyLO is the support of the technology- to assist end users with any issues they may have. I leave the real geeky stuff to others!
I love several things about the new LMS. While I am fond of the current MyLO- the new LMS has a much cleaner, fresher look and is easier to navigate for both staff and students. I think the integration with Turnitin is great- all you have to do is tick a box! I also love the course builder and the way you can drag and drop items into place.
At home I enjoy spending time with my three kids and have recently become a bit of a gym junkie. I have recently been away to Vietnam and am attempting to perfect my Pho recipe. I have a fondness for Pina Coladas- but not getting caught in the rain….
I work at the Hobart Campus supporting both new and current MyLO. I am also assisting with the MyLO Manager and CampusLife projects. I enjoy working in a team of enthusiastic and dedicated people. Seeing the hard work others put into this project motivates me to go that bit further in everything I do. I also enjoy helping people through problem solving when technology can sometimes get in the way of a greater goal.
A feature of the new MyLO which I really appreciate is the mobile ready interface. With more smart phones than PCs being sold in 2011, many members of the UTAS community will at some stage access MyLO using a mobile device. This feature means that MyLO can be accessed, and perhaps more interestingly; utilised, in non-traditional methods.
Before coming to UTAS I spent a number of years working as an IT Support Officer at the School of Economics, University of Queensland. During this time I was the go-to person for Blackboard help. Most recently, I spent six months during 2011 in Wellington, New Zealand, working at Weta Digital as a Data Wrangler.
Outside of work hours, I like to keep active by running, cycling and just about anything that will keep my heart rate up. On the other end of the scale, I can quite easily lose an hour or two in front of my computer playing games!
Hi my name is Robin.
I come from Beijing, China, where I completed a bachelor degree in engineering. I became associated with UTAS since moving to Tasmania and completed a Master of Information Technology at UTAS.
I worked voluntarily as a computer service desk officer at Kingston LINC library then came back to UTAS with the MyLO support team October 2012, where I enjoy pretty much everything around computing. I like helping people, like ICT support jobs.
The new MyLO is a remarkable web application; it integrated existing UTAS applications like Turnitin and also provided more helpful functionalities such as online room and e-Portfolio. I really like the drag and drop feature, it is awesome!
Hi my name is Raj.
I come from Chennai, India. Raj (Natarajan Ezhil Arasu Chakravarthy Raj) is originally from Chennai, India. I hold a Master of Information Systems from UTAS, and I have previously worked at Apple Technical Support. I am currently one of the MyLO Client Service Officers based at the Launceston campus, where I am responsible for migrating units from old MyLO to the new MyLO and providing phone or face-to-face support for students and lecturers.
Benefits of MyLO are plentiful. The important benefit I see in MyLO is Tracking and reporting on students’ progress. This feature helps the lecturer to track individual student progress in the unit. I like most the Drag and Drop function; it allows the lecturer to insert files into the topic just by clicking and dragging the file into the topic. The best thing about my job is the MyLO Team. Everyone in MyLO team has helped me a lot when I started my job and I felt very welcomed.
I like bush walking, motor racing, tennis, basketball and fitness.
Authorised by the Chief Information Officer
4 April, 2013